Service Delivery Professional

Job Req ID: 59962

Posting Date: 25th July 2026

Closing Date: 9th July 2026

Location: London, Glasgow or Ipswich

About the role

This job has a key focus on delivering commercial technical delivery outcomes whilst creating a culture of continuous development that nurtures a world class Technical Delivery Organisation. The purpose of this role is to be accountable for multiple small to medium sized technical deliveries.

This role requires 3 days in office in one of the following locations: London, Glasgow, Ipswich

What you’ll be doing

• Lead the delivery of project(s), from planning and design through to deployment and implementation
• Lead project governance throughout the project cycle, including support in creation and management of detailed project delivery plan and dependencies
• Lead the virtual team in a way that meets all BT Leadership Framework accountabilities and BT Group values and leadership capabilities
• Be accountable for ensuring the scope of delivery is understood, that the technical solution meets the business need and that plans are comprehensive
• Identify pre-requisites to technical deliveries and ensure that they are delivered
• Identify Risks/issues/finances/status/resources for technical deliveries and take corrective action where needed
• Engage with clients and suppliers including internal stakeholders
• Manage handover to operations and the customer
• Make recommendations for improvements to processes. Identify and implement changes to improve quality and reduce costs

Essential Skills / Experience

This role demands both technical and delivery skills. The ideal candidate will have a minimum of 3 years experience working with networks, building and maintaining them, be both self-driven and also a good team player who puts the customer first. They will also have a proven track record of successfully delivering medium size technical projects within time, budget and scope.

• Technical Skills: Strong grasp of WAN/LAN topologies and Cisco network infrastructure, with the ability to interpret designs, understand hardware roles, and support delivery
• Delivery Skills: Project Delivery experience (i.e. project leadership, responsibility, and accountability) across small and medium size projects with a good record of delivering.
• Risks and Issues management, security processes, story management, and Architectural conformance process flow solutions
• Strong Customer Focus and Excellent Communication Skills: Ability to interact with customer and senior managers at all levels.
• Good problem solver - drive to overcome obstacles and deliver innovative
• Excellent understanding of and ideally experience building and maintaining networks.
• Excellent Technical Project Control – planning, dependencies, risk and issue management
• Excellent communication skills- able to work across a number of projects both inside and outside your team, presenting to senior leaders and stakeholders across BT, with ability to build rapport and influence.
• Good problem solver - drive to overcome obstacles and deliver innovative solutions

Desirable Skills / Experience

• Awareness of the Internal Networks and platforms supported.
• Understanding of the product types available for connectivity and ability to place orders using BT systems.
• Good financial understanding – ability to build estimates, gain commitments on cost from component teams and meet committed finance figures for the technical deliveries.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.