Street Business Commercial and Contract Manager

Job Description

Closing Date: 28/06/2026

Location: London, Bristol, Manchester, Birmingham

The hiring manager would like to receive a CV along with a short note explaining what interests and excites you about this role.

Why this job matters

Take ownership of a key business unit with full accountability for the commercial performance, strategy, and profitability of BT’s Street portfolio.

In this high-impact leadership role, you'll drive revenue growth, cost optimisation, and long-term value across the Street furniture estate, including Phone Boxes and Street Hubs. You'll lead the commercial management of a major £22m contract, acting as the senior relationship owner for a key customer and ensuring strong governance, delivery, and partnership development.

You'll also lead a multidisciplinary team spanning commercial, product, and technical functions, overseeing everything from supplier management and operational delivery to regulatory and Ofcom obligations.

This is a rare opportunity to run an end-to-end business area, with exposure to financial performance, contract strategy, customer relationships, supplier ecosystems, and operational execution—offering real ownership and accountability for a complete business unit.

What you’ll be doing

Strategy & P&L

• Support the strategic direction and transformation of the Street business
• Track market trends and competitor activity to inform decisions
• Shape and challenge commercial decisions across the Phone Box and Kiosk estate

Commercial & Contract Management

• Lead management of a key £22m contract, ensuring performance, compliance, and value delivery
• Own governance, KPIs, and contractual obligations
• Identify and manage risks, opportunities, and contract changes, including renewals and RFPs

Customer & Supplier Relationships

• Act as senior relationship lead for a key customer, building a strong, high-performing partnership
• Lead governance forums and ongoing engagement cycles
• Manage key supplier relationships across the Street estate

Leadership

• Lead and develop a cross-functional team (6 total, including 3 direct reports)
• Set direction, priorities, and performance standards
• Build a collaborative, high-performing culture aligned to BT values
• Coach and develop team capability and career growth

The skills you’ll need

• Strong commercial acumen with experience managing P&L performance and making investment-led decisions

• Proven track record in managing complex, high-value contracts, including negotiation with customers and suppliers

• Ability to build and sustain senior-level customer relationships as a trusted commercial partner

• Experience leading cross-functional teams and driving performance across commercial, technical, and operational functions

Strong commercial acumen with experience managing P&L performance and making investment-led decisions

Proven track record in managing complex, high-value contracts, including negotiation with customers and suppliers

Ability to build and sustain senior-level customer relationships as a trusted commercial partner

Experience leading cross-functional teams and driving performance across commercial, technical, and operational functions

Here are some of the great benefits we offer

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our working model

Hybrid policy: Three in the office, two remote

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.