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BT Business • UK Wide, United Kingdom

Strategic Resource Manager

Salary:  .

2 days/week at home

A little flex time

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Job Description

Why BT Business

Our aim is to create a world-class BT Business unit that delivers long-term value for our customers, colleagues, partners, investors and other stakeholders, both in the UK and internationally, across the full range of business segments from small enterprises to governments and multinational companies.

This includes:

  • Driving full integration of channels and products to best serve our business, government and wholesale customers in the UK and internationally;
  • Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms;
  • Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers; and
  • Continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.

Why this job matters

Our ability to Transform BT due to our changing and turbulent business landscape is challenging. BT needs to fundamentally rethink the approach to the workforce, work and the way we operate to drive organisational success. As the next wave of digital disruption technologies take hold (eg, AI, robotics) new evolving, quick paced external workforce trends (partnerships, working patterns and preferences) – we need to plan for and adapt quickly to be competitive.

As our Strategic Resourcing Manager for pan BT Business UK you’ll act as the process owner for front door demand requests into the Service organisation. Accurate demand management is critical to Service as our resources are both revenue generating and customer facing therefore we have direct accountability to deliver strategic performance.

To be successful you’ll be a subject matter expert in Service outcomes with knowledge of existing front door processes and ideas on how these can be evolved via collaboration with key stakeholders to deliver a best-in-class experience for all process users.

What you’ll be doing

  • Accountable for a given number of demanding service or vertical directorates, ensuring governance and grip on all things resourcing. Knitting together demand, supply, transformation to communicate outcomes at a Director and MD level, including financial and people impacts.
  • Ensuring that end customers, whether contract or product aligned, receive the service they have requested and the right price point for the business (right resource, right place, right skills, right cost).
  • Build collaborative stakeholder relationships with all functions delivering Service capability, within and outside of their focus directorates to optimise the effectiveness of resourcing and represent resourcing needs with Finance and HR partners and key stakeholders such as MU & product line.
  • Lead by example, setting the pace and direction across the team.
  • Collaborate with peers and highly motivated stakeholders to ensure consistency of approach and outcome across all directorates within BT Business.
  • Take well-evaluated risks and be audacious in making decisions and taking action.
  • Challenge all operational & professional functions delivering Service capability to optimise skills, utilisation, and cost effectiveness of all resources aligned to their channel.
  • Direct, influence and impact of complex multi-functional operational or vertical teams of up to 8,000 people on a global basis, underpinning TLR / TLC / EBITDA outcomes in current financial year and across the medium term plan.
  • Advise, inform and give direction on business impacts of end-to-end resourcing decisions.

Skills you’ll have

  • Knowledgeable in business strategy and the drivers of organizational performance, including drivers of customer demand from new and existing customer bases, people drivers of performance and financial literacy
  • Being receptive and proactive to organizational challenges with intimate knowledge of business units. Acting as partner with operational teams for their end-to-end resourcing needs
  • Knowledge and experience of best-in-class resource planning
  • Storytelling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
  • Ability to process complex ideas and think logically; perceives and understands others
  • Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy
  • Ability to lead virtual teams through transformation and continuous change
  • An excellent communicator who works highly effectively with sales, markets, and operational leads to ensure demand in the channels matches service resource.
  • Acts with integrity and takes responsibility for own actions and responses
  • Depending upon the directorate, will require Security clearance up to DVV level and an understanding of the associated responsibilities and obligations

Experience you’ll have

Must haves

  • Resource and capacity planning, forecasting, and scheduling across large service organizations.
  • Experience of engaging with Director levl + stakeholder within the business to understand their organisation and customers and work collaboratively on resourcing impacts and solutions

Nice to have

  • Professional Planning Forum accreditation to Specialist level.

Benefits of working for BT include

  • Competitive salary
  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • 25 days annual leave (not including bank holidays), increasing with service
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes.
  • Discounted broadband, mobile and TV packages
  • Access to 100’s of retail discounts including the BT shop


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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