Senior Manager, Transition & Transformation Programme Lead

Job Description

Senior Manager, Transition & Transformation Programme Lead – Manchester, Gosforth, Leeds, Sheffield or London

• Can you demonstrate strong program delivery experience, leading and driving the delivery of large, complex, multi-million-pound programs?
• Are you solution-focused, with experience in managing commercial risk?
• Do you have the ability to engage senior stakeholders and customers, building deep relationships as a trusted partner?

If so, you could be perfect as our new Senior Manager, Transition & Transformation Programme Lead, specific to contact centre deployment. You’ll spend 3 days a week collaborating and connecting at your contractual location, while enjoying the freedom to work from anywhere for 2 days each week.

We are proud to offer a fantastic total reward package and unparalleled benefits. You’ll also be part of a fantastic environment embedded in a diverse and progressive culture, all while enabling our Business customers to make a real difference.

In this role, you will have full accountability for the design and delivery of contact centre solutions, supporting contract revenues from multi-national and acquisition customers, with contracts worth over £50M each. You will oversee global transformation programs, managing multi-disciplined teams to meet milestones, SLAs, and budgets.

You'll have the following responsibilities

• Lead and motivate a global team of up to 50 highly skilled Technical & Service Designers and P&PM colleagues.
• Model BT values and ensure strong team performance to consistently meet project milestones and KPIs.
• Manage resources effectively to transition customers to BT solutions, meeting or exceeding contract requirements for revenue growth.
• Mitigate early pain points and risks using adaptable project management methods.
• Deliver projects within financial targets and contracted service levels, enhancing customer satisfaction.
• Act as the single point of contact for delivery, providing change governance and assurance, and managing third-party suppliers.

Benefits

• A competitive starting salary, embedded in a fantastic total reward package, including a xx% on target bonus
• If you contribute 5% to your Pension, BT will contribute 10%
• 25 days annual leave (plus bank holidays), increasing with service
• Regardless of how your family is made up, all employees will be able to take 18 weeks’ paid parental leave, and up to two weeks paid leave for Carers
• Huge range of flexible benefits including cycle to work, private healthcare, season ticket loans, as well as retail discounts including our BT shop
• World-class training and development opportunities in an inclusive environment
• Discounted broadband, mobile and TV packages. Including Discovery+ and TNT Sport