Senior Business Transformation Manager

Job Description

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About the role

The Digital Change Senior Transformation Manager manages key programmes within the Digital Change Programme alongside being an integral part of the Digital culture change journey. This includes driving and managing key aspects of our Digital Change journey alongside being an ambassador for the rollout of BT Cultural behaviours, alongside supporting the Digital systemic change programme. These initiatives are fundamental components of the overall Digital Change Programme which seeks to positions Digital as an enabler for BT and its customers and an inspiration and driver of innovation.

What you’ll be doing

The Senior Transformation Manager drives the transformation initiatives, overseeing conceptualisation through to delivery and implementation.

• Partners with and influences stakeholders at all levels, particularly executive and senior leaders, to gain buy in and establish accountability, and input to plans to ensure success.
• Engages colleagues and customers in all aspects of the ‘what’ and ‘how’ transformation programmes.
• Leads an integrated and largely virtual team to deliver the end-to-end transformation continually identifying opportunities for early benefit realization without any customer or colleague disruption.
• Owns deliverables driving real, progressive and ambitious transformation or step-change as opposed to incremental change. Leads the implementation of continuous improvement opportunities identified across the Digital Change journey
• Overseeing all of the transformation workstreams (technical, people, customer and commercial) with a diverse set of internal and external customers, maintaining a clear transformation backlog and plan, drive execution, while continuously aligning with management on strategy and progress
• Identifies and removes obstacles to delivery of the Digital change journey, acting as a point of escalation and using escalation paths where necessary.
• Leads the analysis of complex data, including interpreting and recognising trends and patterns, comprehension of complex information, and identifying additional data sources or best practice to help devise solutions.
• Leads the creation and implementation of change management strategies and plans that maximise employee adoption and usage.
• Transformation strategy: you will drive continuous transformation and improvement of the operating and delivery model across the Digital change journey

Essential Skills / Experience

• Significant experience leading transformation, and with an understanding of both historical and emerging approaches, methods and insight in the professional discipline of transformation and change management and can bring these quickly to bear on the strategic transformation.
• Track record of delivering change in complex environments through a focus on people and results.
• Is an excellent collaborator: Builds great teams that are often ‘virtual’ in nature and often inclusive of people from other parts of BT Group.
• A confident and engaging leader who role models through their own behaviour and actions, the relevance of leadership behaviours for customers, people and organisation, embedding the change by inspiring, coaching, holding themselves and others to account.

Desirable Skills / Experience

• Coaching experience and systemic cultural change experience desirable but not essential.

Our Package

• An annual on-target bonus of up to 15% (personal and company multipliers)
• Annual car allowance
• Private healthcare for you and your family
• BT Pension scheme: minimum 5% employee contribution, BT contribution 10%.
• EE Broadband – from £10/month for 150Mb and £20 for 900Mb – lower than any other provider.
• EE Mobile – Save 50% on Mobile & SIM-only plans or pay just £10/month for an EE SIM.
• EE TV – Enjoy premium content like Netflix and TNT Sports, with the flexibility to swap packages monthly, starting from just £10/month.
• Combine Broadband, TV, and Mobile from just £30/month and unlock extra savings when you take both Broadband and Mobile.
• There’s also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave.
• 25 days annual leave (not including bank holidays), increasing with service.
• Volunteering days, so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.