Product Manager, Social Sustainability

Closing Date: Sunday 23rd August 2026

Location(s): Birmingham, Bristol, London or Manchester

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

Social sustainability is becoming an increasingly important differentiator in customer procurement and bid evaluations across the public sector, private sector and wholesale markets. Customers are looking for organisations that can demonstrate meaningful social impact through innovative programmes, partnerships and solutions.

As Product Manager, Social Sustainability, you will be responsible for shaping and growing BT's social sustainability portfolio. Working across Product, Commercial, Sales, Marketing and external partner organisations, you will identify opportunities, develop new propositions and launch scalable solutions that help customers achieve their sustainability and social impact objectives.

You will play a key role in building BT's social sustainability capabilities, creating repeatable solutions that strengthen our market position, support customer growth and deliver positive outcomes for communities and society.

What you’ll be doing

Product Strategy & Roadmap

• Define and own the roadmap for BT's social sustainability product portfolio.
• Identify opportunities to enhance BT's social sustainability capabilities through new products, services and partnerships.

Product Development & Innovation

• Design, develop and launch scalable social sustainability solutions that support customer and bid requirements.
• Build business cases and investment proposals for new social sustainability products and initiatives.

Partnerships & Stakeholder Management

• Collaborate with product, commercial and delivery teams to ensure successful development and adoption of social sustainability solutions.
• Build and manage relationships with key delivery partners to maximise customer value and social impact.

Enablement & Market Growth

• Maintain the Social Value Solutions Playbook and support sales teams in articulating BT's capabilities.
• Work with Marketing to increase awareness of BT's social value and digital skills propositions across target markets.

Essential Skills / Experience

• Experience in Sustainability, ESG, Social Value or Responsible Business.
• Product management or proposition development experience, taking products or services from concept to launch.
• Experience developing business cases and investment proposals for new products or initiatives.

Desirable Skills / Experience

• Experience building and managing strategic partnerships to deliver commercial or customer outcomes.
• Experience identifying market opportunities and developing customer-focused solutions.
• Strong stakeholder management across Product, Commercial, Sales and Delivery teams.
• Strong communication and presentation skills.
• Experience leading cross-functional projects or initiatives.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.