Product Management Professional

Job Description

Recruiter: Viktoria Pálfi-Vincze

Hiring Manager: Cecilia Földes

Career Grade: E

Join BT International’s Strategy & Product team and bring your unique strengths. Even if you don’t meet every requirement, we value potential and encourage you to apply.

About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About the role

Specific business area:

Product - Global Fabric

Impact of the role:

The Product Management Professional supports projects across the product development lifecycle from initial design through to product delivery.

Link to strategy:

Designing the User Experience for the Global Fabric web app, that delivers BT International’s strategic ambition of building a platform business, underpinned by a next-generation global network, and world-class managed services.

What you will be doing (Role Accountabilities)

• Creates detailed low and high-fidelity designs, prototypes, user flows, interfaces, interactions, and overall experiences via mock-ups and diagrams, in accordance with design best practices and brand guidelines
• Delivers required supporting documentation such as personas, site-maps, story boards, user flows, etc. following the BT design best practice approach
• Supports digital-first experiences that achieve commercial goals such as increased digital channel share and clearer commercial impact
• Supports in brainstorming, conceptualising, and iterating as needed
• Participates in cross-functional workshops such as co-creation, empathy mapping, and journey mapping exercises
• Supports in the implementation of ways to improve the technical work within area of responsibility using partner feedback, user testing results, and other research to improve assets, products, and services
• Supports in the transformation of ideas, business opportunities, research and creative vision into clear, usable, useful, and desirable outcomes for users
• Gathers user research and analytics insights to ensure user needs are met
• Supports design standards alongside an evolving design system and actively contributes to detailing specifications

What you’ll need to succeed (Skills & Experience)

• User Centred Design
• Product Design
• User Experience Design
• Interaction Design
• User Interface Design
• User Centred Research
• Visual Design
• Prototyping
• Accessibility Management
• User Journey Mapping
• User Experience Strategy
• Data Analysis

We believe in open conversations. If selected, salary details will be shared with you ahead of your interview, so you have clarity from the start.

About the role

The Product Professional supports product development processes and projects throughout BT Group, assisting the implementation and maximal impact of company product strategies, product management, user experience (UX), software engineering, and analysis across multiple product lines.

What you’ll be doing

1. Supports the implementation of product management vision and strategy.
2. Supports product launches and delivery of key capabilities on time and on budget.
3. Support the development of enhancements to existing products by understanding and analysing user needs.
4. Assists with partnerships with analytics and engineering teams, and interface with cross functional stakeholders e.g. executives, sales, product, marketing, legal, and customer success teams to fulfill the product backlog using Scrum/ Agile methodologies.
5. Executes the development formal product documentation such as feature sheets and user guides.
6. Creates mockups, wireframes or POCs (points of contacts).
7. Write specifications and supports the coordination of product schedules.
8. Conducts analysis of customer behavior, metrics development and cultivating novel techniques to help customers.
9. Gathers and incorporates product feedback into subsequent product releases.
10. Supports the writing of comprehensive product requirements to instrument new tracking events, build data tools, pipelines, analytic dashboards and visualisations.
11. Supports in the implementation of ways to improve working processes within the area of product management.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.