Product Management Specialist

Job Description

Recruiter: Viktoria Pálfi-Vincze

Hiring Manager: Cecilia Földes

Career Grade: D

Join BT International’s Strategy & Product team and bring your unique strengths. Even if you don’t meet every requirement, we value potential and encourage you to apply.

About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About the role

This role sits within BT International Product Management, executing BT Group and BT International strategies across a global product portfolio. The position operates at the intersection of product management, commercial operations, pricing, and data analysis, with a strong focus on Global Voice services, including Origin Based Rating (OBR) and International Toll‑Free.

Specific business area

Works within the BT International and Global Voice organisation, supporting product, commercial, and operational functions through analytics, performance reporting, pricing activities, and product lifecycle management across a diverse global portfolio, including voice, connectivity, security, and managed services.

Impact of the role

Plays a key role in the successful development, management, and performance of global products and strategic partner relationships. Acts as a primary interface to key wholesale partners, ensuring effective commercial and product alignment while maintaining service stability, rating accuracy, and margin protection.

Owns and manages specific product areas (including International Toll‑Free), driving revenue growth, cost optimisation, and consistent customer experience across multiple markets. The role directly impacts customer experience, product performance, profitability, and the reliability of services worldwide, while also improving time to market, portfolio simplicity, and commercial outcomes.

Link to strategy

Supports BT International and Global Voice strategy by strengthening relationships with strategic partners and aligning global product objectives with customer and market needs. Contributes to profitable growth and commercial discipline through effective pricing, cost management, and lifecycle ownership of products such as OBR and International Toll‑Free.

Helps translate BT Group strategy into tangible product outcomes by embedding innovation (including automation and AI), supporting portfolio simplification, and ensuring globally consistent, scalable, and competitive solutions in a complex international environment.

What you will be doing (Role Accountabilities)

• Execute workstreams supporting the implementation of product management vision and strategy across multiple product lines
• Own and manage defined product areas within the portfolio (including Global Voice services), ensuring strong performance, lifecycle management, and continuous improvement
• Serve as a key interface to strategic wholesale partners, ensuring effective commercial cooperation and alignment with business priorities
• Own and manage Origin Based Rating (OBR), ensuring accurate rating, commercial control, and protection of revenue and margins
• Manage International Toll‑Free as a global product, focusing on cost‑base optimization, supplier efficiency, and margin improvement
• Identify and deliver opportunities to reduce product and supplier costs across services, improving overall profitability
• Monitor and analyze product financial and operational performance, proactively addressing cost drivers, inefficiencies, and risks
• Define product requirements, success metrics, and data insights to support decision‑making and optimization
• Identify new products or enhancements by analyzing customer needs, market trends, and internal business requirements
• Support portfolio simplification, product positioning, and differentiation to improve competitiveness and customer value
• Contribute to managed service model design, including service definition, operational structures, and cost efficiency
• Collaborate with cross‑functional stakeholders (product, engineering, sales, finance, marketing, legal, and delivery teams) in Agile/Scrum environments to deliver against product backlogs
• Create and maintain high‑quality product documentation, including roadmaps, specifications, and delivery plans
• Continuously assess customer, technology, and stakeholder needs to evolve product strategy

What you’ll need to succeed (Skills & Experience)

• Essential (Required)
• Proven experience in product management, commercial management, or telecommunications/managed services environments
• Strong understanding of product lifecycle management, including strategy, development, launch, and continuous improvement
• Experience working across complex, multinational environments and multiple product lines
• Ability to translate customer and business needs into clear product requirements, roadmaps, and deliverables
• Good commercial and financial acumen, including understanding of revenue drivers, cost structures, and performance metrics
• Strong understanding of wholesale voice products and rating models (e.g. Origin Based Rating)
• Experience managing supplier and partner relationships in a multi‑stakeholder environment
• Data‑driven mindset with strong analytical and problem‑solving skills
• Experience working in Agile/Scrum environments, managing priorities and multiple workstreams
• Strong stakeholder management and communication skills, with the ability to influence across product, engineering, sales, and operational teams
• Ability to balance operational realities with commercial objectives in an in‑life product environment
• Structured, detail‑oriented approach with strong governance and control mindset
• Comfortable working in a global, matrix organisation with competing priorities

Desired

• Experience with managed service models, including service design, SLAs, and operational structures
• Knowledge of connectivity and technology domains such as SD‑WAN, SASE, network security, or cloud services
• Understanding of service support models (L1/L2/L3) and automation opportunities
• Experience in portfolio simplification, product positioning, and differentiation
• Familiarity with data visualisation tools, dashboards, or product analytics platforms
• Exposure to AI, automation, or digital transformation initiatives

We believe in open conversations. If selected, salary details will be shared with you ahead of your interview, so you have clarity from the start.

About the role

The Product Specialist 2 leads and coordinates product development workstreams across BT Group, driving the execution of product strategy and maximising impact across UX, engineering, and analysis disciplines for multiple product lines.

What you’ll be doing

1.Owns the product lifecycle, implementing strategy, roadmap and in-life performance for complex products across internal functions, suppliers, and customers.
2. Executes workstreams across a breadth of products with high risk profiles, large stakeholder sets, challenging budget constraints, and wide organisational and external impacts.
3. Leads cross-functional squads, aligning objectives, managing backlogs, and ensuring delivery quality through Agile methodologies.
4. Builds and maintains strong relationships across Digital, Networks, Commercial, Legal, Sales, and Service to enable delivery and resolve cross-functional challenges.
5. Develops and communicates clear product requirements, balancing stakeholder priorities, technical feasibility, and customer needs.
6. Tracks and manages product financials including cost, revenue, unit economics, and business cases to ensure profitable growth.
7. Utilises data and market insights to identify opportunities, prioritise features, and improve product performance and customer experience.
8. Presents product strategy, delivery progress, and outcomes to senior stakeholders including Directors and MDs, influencing investment and change.
9. Manages partner and vendor relationships, ensuring alignment on delivery, performance, and future roadmap opportunities.
10. Champions user-centred design, OKR definition and tracking, and continuous improvement of product experience and NPS.
11. Acts as a role model and informal leader within squads, fostering trust, autonomy, and collaboration across diverse teams.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.