Process Designer

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About the role

This role is positioned within Portfolio Product and Strategy team within BT International focused exclusively on the optimisation and enablement of our growth product strategy targeting multinational businesses and global organisations to deliver secure, scalable, cloud-native connectivity - the essential infrastructure powering today’s global economy.

Portfolio Process Designers play a key role in assuring balance between best possible service to our customer, at the optimal cost to the business, without compromising quality. Accountable for the analysis, design, construct, implementation, and ongoing optimization of E2E Journeys to support BT International product roadmaps.

What you’ll be doing

As a Portfolio Process Designer, you will analyse, develop, and improve workflows for our core product propositions. You will identify inefficiencies in existing processes and propose solutions to optimize effectiveness working with cross functional teams.

Key accountabilities include:

• Collaborating with business stakeholders, you will identify & and define product requirements and use cases.
• Perform process change impact assessments to facilitate resource planning and governance for change controls.
• Facilitate workshops as required to gather inputs from various stakeholder groups (Sales, Operations, billing and technology teams) capturing detailed as‑is analysis and pain points / bottlenecks to identify pain points and redundancies.
• Develop and maintain detailed visual models of re-designed workflows using BPMN 2.0 standards and notations (ARIS)
• Prepare and manage collaterals for presentation to Business stakeholders to facilitate communication of design and stakeholder community change impacts.
• Manage stakeholder feedback and agreements, ensuring understanding of product design, workflow automations and unhappy paths or sub-optimal processes are accounted for.
• Manage and deliver the process outcomes in line with the required project delivery framework quality gates and timeframes.
• Identify, assess, and proactively manage risks ensuring appropriate controls, mitigations, and accountability are in place.
• Engage and collaborate with cross‑functional stakeholders across business, technology, and service teams to drive business adoption.
• Enable operational readiness and successful go‑live by developing readiness materials, supporting rollout activities
• Monitor process performance and delivery outcomes, maintaining ownership for targeted improvements and continuous improvement results.

Essential Skills / Experience

• Technical Proficiency: Knowledge of business process modelling software (e.g., MS Visio) and BPMN 2.0.
• Analytical Skills: Ability to analyse complex systems, conduct gap analysis, and identify improvement areas. Adept at problem solving and requirements elicitation to uncover and deliver business value.
• Commercial comprehension: Delivering profitable growth (i.e. balance delivery and benefits)
• Self-development: Own a constantly evolving personal development plan to help you evolve within the role
• Communication: Strong ability to collaborate across departments and engage with senior stakeholders managing diverse personas.
• Project Management: Experience in project planning and change management. Ideally has proven experience in a Transformation environment of project delivery.
• Independent thinker: comfortable working with a high level of ambiguity

Typical Qualifications

• Degree level qualifications in a related field eg in Business Administration, Engineering, IT
• Experience in business process mapping, analysis, or improvement roles.
• Relevant certifications, such as BPM Certification (Business Process Management) or Lean Six Sigma.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.