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Working at BT Group

  • Company employees
    100,000 across BT Group (24,000 at BT Business)

Hiring in

  • Europe
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Office locations

Join BT Group as a Problem Manager Professional in Business Operations at Devon Cornwall Police HQ. This full-time role offers a competitive salary and the opportunity to drive problem management and operational excellence.

Requirements

  • No specific degree or minimum years of experience stated in the posting.

Skills & Responsibilities

  • Problem management: Drive root cause analysis and coordinate resolutions to prevent recurring incidents within business operations.
  • Potential transition routes: People from IT service management or operational support roles may bring strong incident and problem-solving skills, alongside meeting general business operations requirements.

Job description

Job Req ID: 63260

Posting Date: 09/11/2026

Function: Business Operations

Location: Devon Cornwall Police HQ

Salary: Competitive

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

Apply now
BT Group

Problem Manager Professional

Devon
Competitive
Apply now

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