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Vodafone Romania Discover Graduate IT-AI Engineering Programme

Bucharest

Meal vouchers, phone subscription, phone purchase voucher, and employee discounts.

Join VOIS as a Problem Management Coordinator in Bucharest or Iasi, Romania. This 1-year role features a hybrid work arrangement (2 days/week) and involves leading technical investigations, driving root cause analysis, and coordinating IT improvement projects.

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced professional to manage and coordinate the resolution of problems, defects, and improvement initiatives across IT applications and systems used by Vodafone customers. This role focuses on driving root cause analysis, coordinating technical investigations, managing corrective and preventive actions, and leading technical improvement projects across software, infrastructure, and network environments. The role requires close collaboration with cross-functional teams, effective stakeholder engagement, and the application of IT service management and problem management best practices.

What you’ll do

Coordinate technical investigations relating to incidents, defects, and recurring problems across software, infrastructure, and network environments.
Lead problem management activities, including root cause identification, workaround definition, and implementation of permanent corrective actions.
Oversee the delivery of software and hardware modifications and improvement initiatives, including projects delivered using Agile methodologies.
Engage and coordinate technical teams to ensure actions are completed within agreed objectives, timelines, and quality standards.
Provide regular updates, recommendations, and communications to stakeholders on project progress, risk areas, and resolution plans.
Initiate and drive service improvement projects aimed at reducing incident volumes, improving system stability, and enhancing customer experience.
Support operational escalation management and facilitate collaboration between technical teams and stakeholders to resolve complex issues.

Who you are

Proven experience managing problem tickets, software defects, and technical projects within IT applications, infrastructure, and network environments.
Strong knowledge of problem management processes and IT Service Management practices.
Proficient in BMC Remedy or similar ITSM and ticketing platforms.
Experience facilitating technical workshops, root cause analysis sessions, and cross-functional problem-solving activities.
Knowledge of structured problem-solving methodologies such as 5 Whys, Fishbone Analysis, or equivalent approaches.
Strong stakeholder management, communication, and influencing skills.
Good understanding of IT infrastructure services, software applications, hardware platforms, and networking concepts.
Familiarity with Agile delivery methodologies and project coordination practices.General knowledge of ITIL principles and frameworks.

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
Special Paternal Program - 4 months of paid paternity leave

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.