PMO Lead

UK Security Clearance is required - please only apply if you meet the eligibility criteria for this.

About the role

We're looking for an experienced PMO Lead to join a high-profile customer programme, providing governance, control and delivery assurance across a complex transformation environment. You'll play a key role in establishing and embedding effective programme management practices, ensuring leadership teams have the insight, reporting and governance needed to make informed decisions and successfully deliver programme outcomes.

Working closely with programme leadership, you'll act as a trusted advisor, bringing structure, challenge and continuous improvement to programme controls while building strong relationships across BT and customer stakeholder communities

What you’ll be doing

• Leading programme governance and reporting processes, ensuring robust controls, clear decision-making and effective management information.
• Managing and continually improving RAID (Risks, Assumptions, Issues and Dependencies) processes across the programme.
• Providing challenge and assurance on programme data, reporting accuracy and risk management activities.
• Preparing and facilitating governance forums, customer reviews and senior stakeholder meetings.
• Tracking actions, decisions and deliverables to ensure commitments are completed on time.
• Building strong relationships with programme teams, senior leaders and customer stakeholders to drive engagement and accountability.
• Supporting the development of PMO standards, best practice and continuous improvement initiatives.
• Providing leadership and guidance across the wider PMO community, helping to raise capability and consistency

Essential Skills / Experience

Governance & Reporting: Proven experience establishing, managing and improving governance and reporting frameworks within complex programmes, including executive-level reporting and stakeholder engagement.

RAID Management: Demonstrable experience owning and driving robust Risk, Assumption, Issue and Dependency management processes, proactively challenging and escalating where required.

PMO Transformation: Experience transforming or maturing PMO functions within customer-facing programme environments, improving ways of working, controls, governance and delivery outcomes.

Desirable Skills / Experience

• Experience working within large-scale transformation, change or managed service programmes.
• Strong stakeholder management skills with the ability to build credibility and influence at all levels.
• Experience coaching, mentoring or supporting PMO team development.
• Excellent meeting facilitation, action tracking and programme coordination skills.
• Strong attention to detail with the confidence to challenge information and assure data quality.
• Experience supporting Programme Directors or senior delivery leaders within complex customer environments.
• Knowledge of recognised project and programme management methodologies and governance best practice.
• Experience within government, public sector or highly regulated environments

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.