Senior Manager - Key Programme Lead

About the role

This role sits at the critical point between winning new business and delivering for customers. You will provide senior delivery leadership into large and complex bids, making sure BT’s proposed solutions, commitments and mobilisation plans are credible, deliverable and commercially sound. Working closely with Win New Business teams, sales, solution, commercial and operational colleagues, you will help shape major opportunities, provide delivery assurance and give executive stakeholders confidence that BT can deliver what it sells.

Once business is won, you will lead the transition from bid commitment through to mobilisation and delivery, taking ownership of complex Transition and Transformation programmes. You will drive outcomes across scope, cost, quality, risk, customer experience and contractual obligations, ensuring teams remain aligned around what has been promised and what needs to be delivered.

As a visible senior escalation point for executive-level customers and internal leaders, you will bring clarity, pace and confidence to complex delivery environments. This is a high-impact role for someone motivated by scale, influence and end-to-end ownership, shaping major customer commitments, landing them safely into delivery and leaving a lasting mark on customer trust, revenue growth and BT’s delivery capability.

What you’ll be doing

In this role, you will help BT win, mobilise and deliver large, complex customer programmes by providing senior delivery leadership from opportunity shaping through to in-life execution. You will:

• Partner with Win New Business teams to shape major bids, providing delivery insight, challenge and assurance so commitments are realistic, executable and aligned to customer outcomes.
• Represent delivery credibility in customer-facing pre-sales activity, including executive engagement, solution shaping, delivery approach, mobilisation planning and risk identification.
• Provide senior delivery sign-off for large and complex opportunities, making sure scope, assumptions, dependencies, resourcing, timelines, governance and commercial obligations are understood before contract signature.
• Lead the handover from bid to delivery, translating what has been sold into clear delivery plans, mobilisation activity, governance rhythms and measurable outcomes.
• Own delivery excellence across major Transition & Transformation programmes, ensuring delivery is controlled, customer-focused, commercially aware and aligned to contractual commitments.
• Set clear direction for programme teams, helping people understand priorities, accountabilities, risks, decisions and what success looks like.
• Communicate progress clearly with customers and senior stakeholders, giving concise updates on status, risks, issues, dependencies, decisions and next steps.
• Identify and manage risks early, resolving delivery challenges constructively and escalating where senior intervention is needed.
• Create an inclusive, high-performing team environment where people feel respected, supported and able to contribute their best work.
• Ensure delivery follows BT policies, governance, assurance, security and risk requirements.

Essential Skills / Experience

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• Experience of working with Win New Business, sales, solution, commercial and delivery teams to shape customer commitments, assure deliverability and transition won deals into controlled mobilisation and delivery.
• Extensive experience leading complex programmes from mobilisation through to delivery and transition.
• Excellent stakeholder management skills, with the confidence to influence senior customers, executives and cross-functional teams.

Desirable Skills / Experience

• Strong leadership experience with a proven track record of building capability, developing talent and creating inclusive, high-performing teams.
• Extensive experience leading commmitments into successful delivery outcomes, ensuring customer promises are achievable and executed effectively.
• Strong commercial awareness, with an understanding of contracts, delivery obligations, dependencies, risks and financial performance.
• Experience establishing and maintaining effective programme governance, assurance and reporting frameworks.
• Proven ability to identify, manage and mitigate risks and issues, escalating where appropriate to support informed decision-making.
• Strong financial management skills, including budget control, investment oversight, cost management and profitability.
• Experience securing, managing and deploying delivery resources across large-scale, complex programmes.
• Sound understanding of requirements management and change control, ensuring commitments remain clear, traceable and deliverable.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 15% on target annual bonus
• Car Allowance
• 25 days Holiday
• Private Health Care
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.