Project/Programme Practice Manager

About the role

As the Project / Programme Practice Manager, you'll lead the Project and Programme Management community across Customer Delivery, driving delivery excellence, capability development, and consistent project outcomes.

You'll provide leadership to Project and Programme Managers, ensuring strong governance, best practice adoption, and continuous improvement. Acting as a trusted Delivery Partner to a defined sector, you'll work closely with leadership teams to align delivery capability, capacity, and priorities with customer and business needs.

This role is key to supporting BT Group's commercial and operational objectives, fostering a culture of accountability, professionalism, and high performance across the delivery practice.

What you’ll be doing

• Lead the Project & Programme Management practice, driving high standards, strong governance, and consistent delivery outcomes.
• Embed best practice, delivery methodologies, project controls, and continuous improvement across all projects and programmes.
• Oversee delivery performance across a portfolio of projects and programmes, ensuring risks, dependencies, milestones, and outcomes are effectively managed.
• Support successful delivery aligned to BT's commercial and operational priorities.
• Lead, coach, and develop Project and Programme Managers, driving high performance, capability growth, and succession planning.
• Support annual planning activities and use data-driven insights to improve delivery performance, processes, tools, and ways of working.
• Build trusted relationships with senior stakeholders, Delivery Partners, and PMO teams, influencing priorities and driving alignment across the wider portfolio.

Essential Skills / Experience

• Proven experience leading Project and/or Programme Management teams in complex delivery environments.
• Strong understanding of project and programme delivery methodologies, governance, and risk management.
• Experience managing performance, developing capability, and leading multi‑disciplinary teams.
• Ability to analyse delivery performance and translate insight into practical improvement actions.
• Strong stakeholder management skills, with the confidence to influence across organisational boundaries.
• Clear, confident communicator who can simplify complex issues and set direction.

Desirable Skills / Experience

• Experience operating across multiple portfolios, programmes, or business units.
• Exposure to large‑scale transformation, change, or modernisation initiatives.
• Knowledge of PMO standards, assurance approaches, and continuous improvement frameworks.
• Experience contributing to workforce planning and capability strategy.
• SC Clearance

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.