Personal Assistant to Managing Director of Artificial Intelligence

Job Description

Hybrid 3 days a week together out of our London, One Braham office (flexible 2 days remote wherever).

Why this job matters

For Artificial Intelligence, we must scale use cases rapidly, generate value at pace, and build the skills and capabilities to meet our Artificial Intelligence scaling ambition. As Personal Assistant to our new Managing Director of AI, you will be the organising force behind that mission—optimising the MD’s time, orchestrating information and stakeholder engagement, and creating the conditions for fast, high-quality decisions. You will provide Executive Assistant professional services at Managing Director level, owning the office administration, improving workflow and productivity, and aligning to priorities in a dynamic environment.

What you'll be doing

• Diary & time management: Own and strategically co-ordinate the MD’s diary—filtering, prioritising and resolving conflicts with minimal instruction. Integrate personal commitments, plan ahead and discharge actions through regular office meetings.
• Travel & logistics: Co-ordinate end-to-end travel and itineraries (including venues), anticipating needs and ensuring cost effectiveness and compliance.
• Meeting preparation: Partner with content owners to create briefings, papers and presentations; analyse simple data and prepare reports; prompt when sessions overrun. Expert use of Word and PowerPoint to produce clear agendas and decks.
• Email workflow: Design processes to simplify and track actions; respond and delegate independently, ensuring actionable emails are dealt with daily and open actions are closed.
• Stakeholder management: Build trusted relationships with the MD, leadership team and wider network; negotiate/persuade using insight; agree ways of working and service levels; share best practice across the PA community.
• Communications & engagement: Co-ordinate colleague calls, webcasts and events; support MD visibility—including virtual engagement—shaping agendas with content owners.
• Technology enablement: Be the advocate for digital tools; set up and manage Teams channels for meetings and collaboration; navigate internal systems (room bookings, catering, finance, travel) with confidence.
• Primary point of contact: Act as gatekeeper for the (virtual) office, screening calls and visitors, ensuring smooth, professional interactions.
• Compliance: Uphold BT policies across safety, security, ethics and compliance, with sound financial awareness for business requests.
• Projects & improvements: Deliver high-quality documents, prepare/analyse reports, solve simple IT issues, review office processes for efficiency, liaise across the leadership team, onboard new starters and capture actions to closure.

The experience you'll need

• Significant EA/PA experience supporting senior leaders (Managing Director level), with complex diary and travel management.
• Confidentiality & integrity: Diplomatic, discreet and trusted with sensitive strategic, commercial and people matters.
• Autonomy & pace: A self-starter who responds quickly, uses initiative and seeks guidance only when necessary.
• Relationship building: Professional presence and wide internal/external networks; able to influence outcomes through others.
• Communication: Expert written and verbal skills, making complex technical information easy to understand.
• Digital proficiency: Power user of Office 365 and collaboration apps; experienced in setting up/managing Microsoft Teams channels and OneNote; confident with internal systems and governance.
• Planning & organisation: Strong grasp of detail, deadlines and structured problem-solving; committed to continuous learning.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.