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Strategic P&C Initiatives: Contribute to the implementation of strategic P&C initiatives, working with the Business stakeholders, People & Culture Partner, CoEs to ensure effective execution and delivery of the Consumer people agenda. Performance & Reward: Provide data-led insights on performance and reward outcomes, identify trends and areas of opportunity, and support the effective delivery of performance and annual pay processes in partnership with business leaders and P&C Partner. Employee Experience & Culture: Planning and executing colleague engagement initiatives, listening sessions, and employee connect forums. Use colleague feedback, engagement insights and people data to identify themes and opportunities, supporting the development of targeted interventions that strengthen employee experience, culture and engagement. Change & Transformation: Support the people agenda for organisational changes and business transformation initiatives.
People Analytics & Decision Support: Develop meaningful dashboards, presentations and data-driven analyses across key people priorities, translating data into clear insights and recommendations for business leaders, COEs, ER and P&C stakeholders.
What you’ll need to succeed (Desired Skills , Experience and Essential Skills, Experience)
Essential Skills:
Strong HR Business Partnering and stakeholder management skills.
Commercial acumen with the ability to align people priorities to business objectives.
Coaching and consulting skills to support managers in making effective people decisions.
Excellent analytical and problem-solving skills with proficiency in interpreting people data and HR metrics.
Strong communication, presentation, and influencing skills across multiple stakeholder levels.
Ability to build trusted relationships and collaborate effectively across cross-functional teams.
Sound knowledge of core HR practices, policies, and employee lifecycle processes.
Ability to manage multiple priorities and deliver in a fast-paced, dynamic environment.
Strong planning, execution, and project management skills.
Desired Skills:
Experience in driving organisational change and continuous improvement initiatives.
Ability to challenge constructively and influence without direct authority.
High levels of resilience, adaptability, and sound judgement in managing complex people situations.
Experience creating executive presentations, people insights, and data-driven recommendations.
Customer-centric mindset with a focus on delivering an exceptional colleague experience.
Experience working in agile ways of working and leading through ambiguity.
Strong collaboration skills with the ability to engage and influence diverse, geographically dispersed stakeholders.
Experience:
Master's/Postgraduate degree in Human Resources, Business Administration, or a related discipline.
5–8 years of progressive experience in HR Business Partnering, supporting business functions in a dynamic, fast-paced environment.
Demonstrated HR Business Partner experience within a Contact Centre, BPO, Shared Services, or third-party operations environment, with proven ability to align people strategies with business objectives.
Experience supporting the delivery of large-scale, country-level people initiatives with global dependencies, driving measurable business and people outcomes.
Proven ability to partner effectively with mid to senior business leaders, influencing decisions and building strong stakeholder relationships.
Strong analytical capability with experience preparing executive-level presentations, people insights, dashboards, and briefing papers to support leadership decision-making.
Experience leveraging people analytics and HR data to identify trends, develop actionable insights, and support key people processes such as performance management, engagement, and reward cycles.
Demonstrated ability to challenge the status quo constructively, influence change, and drive continuous improvement.
Experience working in agile environments with a passion for innovation, simplification, and delivering pragmatic people solutions.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
Working at BT Group
3 office days / week
A little flex time
Company employees:
100,000 across BT Group (24,000 at BT Business)
Gender diversity (m:f):
74.3:25.7 (BT Group)
Hiring in countries
Australia
Brazil
Hungary
India
Ireland
Japan
Mexico
United Kingdom
Office Locations
Company benefits
25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
#1 MOST FAMILY FRIENDLY COMPANY
