Operational Data and Insights Manager

Job Description

Hybrid working 3 days together 2 wherever

Locations London, Birmingham, Bristol or Manchester

Why this job matters

Be part of the data transformation that will redefine BT Business for years to come

If you’re driven by the thrill of building something that truly matters, this is your moment. BT Business is embarking on a bold, long‑term commitment to elevate data to the strategic asset it deserves to be — not as a side project, not as a “nice to have,” but as a core pillar of how we operate, innovate, and serve millions of customers.

For the first time, the organisation is fully aligned behind a genuine data‑first vision. You’ll join a team at the very beginning of this journey, shaping the foundations, architecture, and culture that will underpin BT Business for the future. This is greenfield work with real backing, real ambition, and the opportunity to leave a legacy that lasts.

If you want to influence how a major UK business uses data at scale — and build something that endures long after the project is complete — you’ll feel right at home here

What you’ll be doing

• Establish a framework to review, prioritize and streamline demand intake for data analytics and insight generation
• Responsible for defining and scaling the federated resource model enabling data domains to be self-serving re data
• Develop dashboarding / reporting to provide an overview of analytics by domain making data insights more discoverable
• Proactively identify data-driven insights that can improve customer experience.
• Identify and leverage supporting tools and technology to facilitate an efficient path to data access and insights
• Collaborate with key stakeholders across business units and data domains to ensure buy-in and sponsorship of data insight initiatives.
• Act as a conduit between central governance, delivery units and data owners / stewards, ensuring consistent application of data governance principles and the federated resource model
• Champion continuous improvement initiatives to enhance and accelerate quality insights from data
• Provide training and guidance on access to and consumption of data
• Mentor and coach a team of professionals, fostering growth and maintaining a high-performing team capable of executing the data management strategy.
• Input into shaping the Data transformation program and business owner for the Operational Insights project

Skills and Experience

Functional Knowledge & Technical Skills

• Stay updated on the latest industry trends and advancements on data governance and analytics tools and techniques
• Familiar with Data Governance frameworks (e.g. DAMA).
• Knowledge of data models, lineage, and enterprise data platforms.

Business Expertise

• Excellent analytical, problem-solving, and communication skills.
• Influence across Business functions on data topics.
• Ability to work collaboratively with Data Owners, Stewards, and business units to generate data insights
• Ability to identify and implement enhancements to data insights framework and approach
• Understanding of business-critical data domains (e.g. customer, product, finance) and their operational impact.
• Translating technical data issues into business relevant language for non-technical audiences

Experience you would be expected to have

• Proven experience in leading data insight / data governance.
• Strong understanding of data frameworks, applications, processes and principles
• Leadership of small team of data professionals

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.