NI Private Sector Account Manager

Job Description

Locations: Belfast, Riverside Tower

About the role

Working closely with the Head of BT Business, within this role you'll be responsible for profitably retaining, developing and growing a portfolio of existing customer accounts.

Your key success indicators in this role will be achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be expected to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. You will own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits.

This role is accountable for the creation and development of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team. You will be expected to conduct customer meetings and engage in dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system. You will be required to understand and be able to sell the current and future benefits of the EE/BT network and all propositions and value-added services.

You will act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results, and be required to Continually learn about the industry and new products and services.

What you’ll be doing

• Accountable for developing successful, sustainable and profitable long-term relationship with customers, this includes effective senior leadership team escalations where appropriate
• Accountable for developing a strong understanding of the customer’s requirements and transformational roadmap
• Ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it.
• To use extensive knowledge of BT Products and services to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers
• Accountable for Customer satisfaction improvements increasing Net Promoter score within the account.
• Define, develop and own key customer relationships and customer contact strategy.
• Accountability for the New Sales elements of P&L of the account base including how budgets are aligned and used for resourcing to win new business with a high degree of autonomy with customer relationships whilst adhering to BT’s code of practice
• Accountable for taking responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition.

Essential Skills / Experience

• To profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction
• Continuously develop growth pipeline
• Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team
• Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner
• Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system
• Own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication
• Operate within published commercial and contractual guidelines, making effective use of escalation routes
• Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results
• Retention of customer base against aggressive market competition, maximising the BT growth story and network benefits
• Identify value added services opportunities to sell and grow revenue
• Translation of account plans into actionable steps for self and virtual team.
• Successful track record in delivering sales account across corporate accounts, with addressable spend over £1m.

Our Package

• On target commission
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.