National Account Manager

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a commercially driven sales professional to systematically landscape and develop strategic customer accounts at a national, large corporate level. This role focuses on building and nurturing a robust sales pipeline of at least three times the annual sales quota, while acting as a trusted advisor to customers. The individual will work across the Vodafone selling process to identify, develop and close opportunities across Mobility, Fixed, Mobile Broadband, Unified Communications and Security solutions, while managing ongoing customer relationships to enable sustainable growth.

What you’ll do

• Devise and own a customer and account plan aligned to the “Protect & Nurture” pillar of the SME Champion Strategy within Vodafone Ireland.
• Build and maintain a minimum 3x sales pipeline through strategic account landscaping, outbound calling, social selling and targeted marketing campaigns.
• Engage with customer buying centres and influence long-term strategic direction as a trusted advisor.
• Identify customer needs and design tailored solutions across Mobility, Fixed, Mobile Broadband, Unified Communications and Security portfolios.
• Develop and own contract strategies to ensure appropriate coverage and penetration across the assigned account base.
• Manage customer requirements to complete proposals and contracts, including pricing, credit terms and procurement navigation.
• Collaborate closely with Solutions Sales, Marketing and wider internal stakeholders to deliver revenue targets and support account servicing.
• Coordinate and contribute to tender responses, including gathering estimates, managing response streams and building relationships with procurement teams.
• Support and participate in marketing-led initiatives, events and campaigns focused on priority growth areas.
• Provide timely, accurate sales forecasts and clear visibility of pipeline and performance to the line manager.
• Report regularly on sales performance, pipeline health and customer activity.
• Ensure excellent ongoing account management to enable cross-selling and long-term customer value.

Who you are

• An individual with a strong passion for working with customers in a service-led, quality-driven environment.
• An experienced B2B sales professional with 4+ years’ experience in a comparable role.
• Commercially astute, with strong business acumen and the ability to manage complex customer relationships using a consultative approach.
• Confident and credible when presenting and influencing at all levels, including senior and executive stakeholders.
• Highly organised and analytical, with sound decision-making skills in a fast-paced environment.
• Proactive, resourceful and innovative in identifying new opportunities and building sustainable sales pipelines.
• Motivated, resilient and outcomes-focused, with a proven track record of delivering against quarterly and annual targets.
• A collaborative team contributor who works effectively across functions to achieve shared goals.
• Customer-focused, with strong service issue and complaint resolution capabilities.
• Comfortable providing and receiving constructive feedback to drive continuous improvement.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to strategic, large corporate customers within a leading global telecommunications organisation.
• The opportunity to influence long-term customer strategies and deliver meaningful commercial impact.
• A collaborative working environment with access to cross-functional expertise across sales, solutions and marketing.
• Continuous professional development through real-world commercial challenges and customer engagement.
• The chance to build a strong personal brand as a trusted advisor within the Vodafone ecosystem.

What skills you will learn

• Advanced strategic account planning and pipeline management techniques.
• Consultative selling across complex, multi-solution technology portfolios.
• Stakeholder management and influencing skills at senior and executive levels.
• Commercial negotiation and contract management within structured procurement environments.
• Forecasting, performance reporting and data-driven sales decision-making.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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