Migrations CoE Professional

Job Description

Why BT
We’ve always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s firs telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Migrations CoE Professional

Why this job matters
This role supports Openreach in delivering better service, wider coverage, and faster speeds by ensuring high network availability and quality. It manages in‑life network performance, introduces new technologies, sustains legacy platforms, and supports broadband and Ethernet infrastructure across the UK. The role works with vendors to test, deliver, and install network components, manage change programmes, and drive productivity improvements to control costs and enable future investment.

What you’ll be doing
• Deliver network transformation and migration activities.
• Introduce new technologies and network components.
• Safeguard service performance through low‑impact interventions.
• Support service quality across business units and suppliers.
• Manage complex in‑life network changes for NGA programmes.
• Analyse network faults and drive improvement actions.
• Identify cost‑reduction and revenue‑generation opportunities.

Skills required
• Strong teamwork, communication, and quality focus.
• Knowledge of NGA components, vendors, and processes.
• Strong problem‑solving and delivery capability.
• Experience with FTTx, VDSL2, G.FAST, GPON, Radio, PPPoE.
• Understanding of optical networks (advantage).
• Hands‑on experience with Huawei, ECI, Nokia; Adtran desirable.
• Knowledge of network configuration, continuous integration, and migration procedures.
• Experience working with vendors.

Role responsibilities
• Deliver technical project and operational tasks independently.
• Prepare reports and recommendations.
• Provide analytical and innovative input to projects and negotiations.
• Support ICT transformation and change initiatives.
• Develop and manage policies and procedures.
• Work with internal and external suppliers and provide technical guidance.
• Participate in professional communities and maintain strong delivery standards.
• Contribute to strategy, transformation, and capacity management.

Key decisions
• Work autonomously within defined objectives.
• Support budget delivery and team performance.
• Maintain service quality, consistency, and adaptability.

Expected experience
• Experience in change management, service introduction, fault/data analysis, NOC operations, and migrations.
• Knowledge of NGA/Ethernet platforms and supporting systems.
• Ability to run diagnostics, prioritise workload, and manage incidents.
• Maintain process documentation and understand end‑to‑end network operations.
• Ability to interpret alarms and create technical plans.
• Hands‑on with Nokia, ADTRAN, ECI, and Huawei.
• Familiarity with OSS tools such as SRIMS, BerT, LLUMS, and NGWFMT.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.