Network Consultant-Senior Executive-Bangalore

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled Network Consultant to provide technical service desk support for premium customers with complex solutions and stringent SLA requirements. This role involves working in a 24/7 shift environment, diagnosing and resolving network issues, and ensuring seamless communication with global customers. The position is based in Pune or Bangalore.

What you will do

• Perform diagnostics and proactive analysis for network faults, including root cause analysis for alarms.
• Support day-to-day operations through Change and Fault Management aligned with ITIL standards.
• Ensure SLA compliance and manage incidents throughout their lifecycle.
• Transfer tickets to Level 2 engineers and coordinate with vendors and third parties for resolution.
• Escalate issues based on business impact and keep customers informed during troubleshooting and escalations.
• Join customer bridge calls for technical discussions and updates.
• Manage queues effectively and multitask under pressure.

Who you are

• Engineering graduate (BE/BTech) with CCNA certification (mandatory).
• Minimum 1 year of NOC experience in a technical profile; CCNP is an advantage.
• Strong knowledge of routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, STP, PVST), and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP).
• Excellent communication and customer handling skills for global interactions.Ability to multitask, remain calm under pressure, and adopt a logical approach to troubleshooting.
• A quick learner with adaptability, ambition, and a collaborative mindset.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on advanced networking technologies and global customer environments.
• Exposure to ITIL-based processes and premium service delivery.
• A collaborative and inclusive culture that values innovation and growth.

What skills you will learn

• Advanced troubleshooting and root cause analysis techniques.
• ITIL-based Change and Fault Management practices.
• Customer engagement and communication in high-pressure scenarios.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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