Senior Network Specialist - Transmission (DWDM/SDH) -Pune-VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled Senior Network Specialist to provide 2nd line Transmission Operations support within a leading UK-based telecom environment. The individual will focus on fault diagnostics, proactive and reactive incident management, and performance alignment with defined KPIs. This role involves hands-on work with DWDM, SDH, and EoSDH technologies, ensuring high service availability while collaborating with customers, internal teams, and third-party vendors across a 24/7 operational model

What you will do

• Monitor, prioritise and track Transmission fault tickets received from the 1st Line team.
• Conduct 2nd level diagnostic checks and fault isolation ensuring accurate technical direction.
• Manage technical and managerial escalations within defined timeframes.
• Coordinate testing with customers, internal teams, external agencies and third-party providers.
• Ensure compliance with quality procedures, operational processes and SLAs.
• Manage reactive incidents to achieve timely resolution or escalate to 3rd Line teams where required.
• Support adherence to the process framework aligned to Transmission Operations.
• Work collaboratively with the team as part of a 24/7 rotating shift system.
• Manage incident queues, allocate tasks efficiently and act as the primary escalation point for the shift.
• Serve as a Subject Matter Expert across tools and technologies, guiding the 2nd Line team on complex tasks.
• Deliver training sessions to enhance team capabilities and drive continuous improvement.

Who you are

• 5–8 years of network operations experience within the telecom sector.
• Strong understanding of DWDM, SDH and related Transmission technologies.
• Hands-on experience with Nortel (TN1C, 1X, 4XE, 16Xe), Marconi (OMS840, 846, OM16XX) and Ciena 6500.
• Proven experience in Network Operations Centre environments and resolving Transmission network faults.
• Excellent understanding of global telecom infrastructure in a 24x7x365 environment.
• Experience engaging with multiple third-party network providers and equipment vendors.
• Strong communication abilities suited to both technical and non-technical audiences.
• Adaptability to international working environments, especially UK and European setups.
• Understanding of ITIL Incident Management frameworks.
Desired:
• Experience working with UK network operators.
• Understanding of IP and Voice services, and exposure to OTN technologies.
• Awareness of tools such as Remedy, Cramer, and BT Wholesale/Openreach systems

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Opportunity to work in a global telecom environment directly supporting UK operations.
• Exposure to cutting-edge Transmission technologies across DWDM, SDH, OTN and multiservice platforms.
• Continuous learning through training, cross-functional interactions and hands-on technical problem solving.
• Opportunity to lead incident management during shifts, enhancing leadership and decision-making skills.
• Collaborative environment with opportunities to contribute to process improvements.

What skills you will learn

Advanced fault isolation and Transmission Operations troubleshooting across multi-vendor technologies.
• Incident leadership and escalation management in high-availability telecom environments.
• Cross-functional coordination with customers, internal teams and vendor partners.
• Enhanced knowledge of operational frameworks including ITIL.
• Skills in mentoring, training and supporting diverse technical teams.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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