International Billing: Operations Associate

Job Description

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running.

With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Why this job matters

This role plays a critical part in ensuring the financial health and smooth operation of our business. By managing the full end-to-end billing process for a dedicated customer portfolio, you directly support accurate financial reporting and timely cash flow. Your work validating invoices, resolving disputes, and arranging settlements not only safeguards revenue but also strengthens trust with our partners.

Beyond numbers, this position is about building and maintaining strong relationships with both internal and external stakeholders, ensuring they receive clear, professional, and timely support. By delivering excellent customer experiences, you contribute to the reputation and reliability of our company.

What You’ll be doing – your accountabilities

• Have full ownership on end-to-end (bill to cash) billing of your own customer portfolio.
• Receive invoices from our customers that you need to validate to ensure that the costs incurred are valid.
• Ensure that customer and supplier disputes are investigated, discrepancies are picked up and resolved in a timely manner.
• Arrange settlements: initiate payments or collect outstanding amounts to and from partner companies in your portfolio within the given timeframes.
• Build and maintain outstanding relationships with both internal and external customers, stakeholders, and provide an excellent customer experience.

The skills you need

• Ability to meet the customers’ needs in line with the business requirements.
• Focusing on the objectives and the required outcomes of the processes while delivering an excellent service.
• Working with a cooperative and positive attitude in a group setting to achieve common goals.
• Ability to comprehend and to oversee various aspects of a problem or a situation.
• Taking the responsibility and the consequences of making decisions.
• Focusing on all aspects and details of a task and delivering your output with a high level of accuracy.
• Ability to find root causes of problems and to focus on their quick and efficient resolution.
• The ability to work independently.
• Full ownership of the accounts in your portfolio.
• Bachelor’s degree or equivalent work experience (preferably in the finance, accounting, or business management area).
• Good knowledge of MS Office Applications, Excel skills.
• Experience in Billing, Customer Service, Account Management, or Accounts Payable is an advantage.
• English on a fluent level is a must.
• Any other European language on a conversational level is an advantage.

Additional Allowances & Benefits

• Bonus
• Health Insurance
• Cafeteria
• Smart working allowance

A few points to note

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Please note that as part of our recruitment process, we conduct background checks, which include verification of the highest educational qualification. Additionally, for certain positions, a certificate of good conduct may be requested following a successful application.

Don’t meet every single requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. So, if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.

Why this job matters

The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.

What you’ll be doing

1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2. Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
3. Assists in the review and progress assessment on continuous service improvement plans for each customer.
4. Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
6. Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.

The skills you’ll need

Customer ServiceCommunicationIssue ResolutionContinuous ImprovementProblem SolvingService Level Agreement ManagementOrder ManagementSupplier ManagementTechnical SupportBusiness Process ImprovementEscalation ManagementProject/Programme ManagementDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.