Digital Experience Proposition Manager

Job Description

About the role

You’ll lead the development and evolution of our digital experience proposition—owning the roadmap, influencing investment decisions, and driving measurable outcomes such as adoption, customer satisfaction and cost efficiency. You’ll collaborate across digital, customer experience, product, sales and service teams to bring propositions to life and ensure a consistent, high-quality experience for customers and partners.

This is a unique opportunity to shape the future of digital experience across BT Wholesale—working at scale, influencing strategy, and delivering meaningful change across a complex, high-impact environment. You’ll join a customer-first organisation with a strong challenger mindset, where you’ll have the opportunity to innovate, collaborate across teams, and help redefine how customers engage with BT through digital and API-led experiences.

What you’ll be doing

Essential Skills / Experience

Desirable Skills / Experience

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.