Desk Based Account Manager

Job Description

Closing Date: 27/04/2025

Location: This role is located in Liverpool, and requires you to work from the office three days per week.

Why this job matters

This role involves providing ongoing customer support and identifying cross-sell and upsell opportunities. You will manage relationships with about 80 customers from a desk-based environment, with a revenue target of several million pounds. Customer satisfaction is a key focus, whether working individually with clients or as part of a team.

What you’ll be doing

• Meet revenue targets, either independently or as part of a virtual sales team, for both private and public sector customers.

• Key duties include outbound sales prospecting, regularly calling customers, and promoting BT products and services.

• You will collaborate with field sales and specialist teams to drive opportunities for core BT products, while accurately forecasting business KPIs.

• The role also involves managing churn risk, identifying new customer opportunities, and driving business growth through a multi-channel approach.

•You will close your own contracts and work with specialists, such as the Field Account Management and Contract Management teams, to meet customer needs.

• As the main desk-based contact, you will develop long-term relationships with customers and partners.

The skills you’ll need

• Strong communication and negotiation skills

• Ability to build and maintain relationships with customers

• Self-motivated with a results-driven approach

• Experience in managing sales pipelines and closing deals

• Knowledge of BT products and services, or the ability to quickly learn

• Problem-solving skills and the ability to handle customer concerns

• Team collaboration and cross-functional coordination skills

• Ability to identify opportunities for business expansion and growth

• Forecasting and reporting on sales performance

Some of the great benefits offer

• 50% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our working model

Hybrid working - Three Together, Two Wherever

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.