Trading Manager

Job Description

Closing Date: 16/12/2025

Location: London, Manchester, Belfast, Birmingham, Bristol & Glasgow

Why this job matters

We’re building one of the UK’s most ambitious sales teams, focused on delivering unmatched value to customers and driving growth. As a key member of our newly formed Sales & Commercial team, you’ll help support businesses with 1-249 employees, from sole traders to small contact centres. With the UK market already dominated, this role is crucial for driving further growth and transformation for BT Business. You’ll focus on championing revenue, margin, and product growth, balancing volume and value to deliver significant returns while collaborating with leadership to optimise the customer experience and overall performance.

What you’ll be doing

• Own specific targets within S&C trading, using insights, analysis, and market expertise to drive performance and create customer interventions (e.g., marketing, pricing, sales incentives) to achieve volume and value goals.
• Work closely with Channel Management to ensure sales targets (volume and value) align with and exceed trading P&L objectives.
• Contribute to the MTP/Quarterly target-setting process by evaluating pricing strategies, customer acquisition and retention tactics, and upsell opportunities to drive profitable growth.
• Coordinate and evaluate opportunities, assess underlying risks, and make recommendations to optimize future performance.
• Collaborate with a broad range of stakeholders across S&C and BT Business to inform trading intervention decisions and ensure targets are met.
• Contribute to the development of commercial targets and policies for acquisition, migration, and retention strategies.

The skills you’ll need

• Relationship Building: Ability to develop and maintain strong relationships across cross-functional teams, challenge ideas, and collaborate effectively.
• Commercial Acumen: Deep understanding of the key drivers behind commercial performance. Ability to identify levers that optimize returns, set competitive pricing, and maximiSe profit. Skilled at using data to derive insights and support recommendations.
• Influencing & Communication: Strong influencing abilities to drive commercial initiatives. Capable of simplifying complex strategies and processes into clear, actionable insights for stakeholders, with excellent verbal and PowerPoint presentation skills.
• Creativity & Innovation: Proactive in expanding knowledge, exploring new ideas, and encouraging fresh thinking to drive continuous improvement.
• Customer Acquisition: Proven understanding of strategies for acquiring customers, including cross-selling, upselling, and value enrichment.
• Customer Retention & Migration: Knowledge of customer retention strategies, migration tactics, and the importance of customer support, engagement programs, and product updates.
• Commercial Expertise: Sound understanding of pricing strategies and commercial principles, with experience in a market-facing commercial role.
• Communication & Relationship Management: Excellent interpersonal skills and the ability to manage relationships effectively across different levels of the business.
• Numerical & Analytical Skills: Strong data analysis capabilities to support commercial decision-making, considering both internal and external market factors.

Benefit

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.

• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.

• 25 days annual leave (not including bank holidays), increasing with service

• 24/7 private virtual GP appointments for UK colleagues

• 2 weeks carer’s leave

• World-class training and development opportunities

• Option to join BT Shares Saving schemes

Our working model

Hybrid policy: Three in the office, two remote

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.