< Back to search

BT Business • Reston, United States

Contract Manager

Salary:  Competitive wages and excellent benefits

2 days/week at home

A little flex time

Apply now

Job Description

Why this job matters:

Business Management is key to our customer who is one of the top accounts in Global and the Financial Services area. You will manage key aspects of this customer contracts, including obligation and contractual risk management. You will be the customer’s point of contact for all business-related topics in the region. You will ensure that Global and our subcontractors deliver the service in accordance with the agreed commitments. During this role, you will support the growth of the contract by working with the Account team, Service and Technical leads. You will be responsible for documenting and monitoring the relevant commitments.

Your responsibilities:

  • Customer facing for all contractual and commercial related matters
  • Supplier facing for all contractual and commercial related matters
  • Support the growth of the contract
  • Ensure the resolution of key contractual issues
  • Management the contract P&L for your region
  • Responsible for the commercial terms of the contract and ensuring compliance with those terms.
  • Responsible for risk & obligation management of the contract
  • Accountable for subcontractor risk & obligation management
  • Ensuring compliance to all BT governance on contracts
  • Accountable for ensuring contracts are effectively utilising the GS Contract Delivery Services to manage low-level contractual activities for them


  • Proven contractual and commercial acumen (minimum 3 yrs of proven track record)
  • Stakeholder Management: build strong cross-functional relationships
  • Communications skills: Ability to communicate effectively at operational levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts and risks to senior internal GS stakeholders with clarity
  • Coaching and Mentoring Skills: Provide informal ongoing mentoring and coaching to virtual team members
  • An affinity for problem solving
  • Ability to work under pressure to coordinate the team to deliver timely and consistent outputs
  • Ability to makes logical judgments about where leadership is needed in the team
  • Willingness to question and do the right thing where required e.g. resolve contractual challenges and disputes.
  • Willingness to meet customers face 2 face on a regular basis


BT offers a superior global and diverse culture that fosters health and wellness for their employees.

This opportunity is eligible for an annual bonus and a competitive base salary.

This opportunity is eligible comprehensive benefits including the following: Medical, Prescription, Vision & Dental Insurance offered (for employee; employee + children; employee +family); HSA or HRA Plan depending on medical plan; Retirement Savings Plan 401(k); ESPP; Employee Assistance Program; Life and AD&D Insurance; Short and Long-Term Disability; Dependent Care Flex Spending Account; Commuter benefits; Wellness and Rewards program; Work/Life Balance/ annual time off summarized:
• 11 US holidays
• 3 weeks of vacation (Additional time is accrued during service with BT up to 5 weeks total)
• 7 days sick time
• 5 floating holidays (to use as vacation/personal time off)
• 3 volunteer days
• Anniversary service splash– an additional week of vacation given every 5 years to use during that anniversary year
• Additional time off offered for bereavement, jury duty, parental leave (maternity & paternity – 20 days in addition to STD benefits), etc.

BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Existing authorization to work in the United States is required.

Relocation support for this position is not currently available.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

Other jobs you might like