Account Manager

Job Description

Location: Manchester

Why Business

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Why this job matters

The role holder is responsible for the development of multiple successful market/business opportunities, each of which generates a long-term profitable revenue for BT. This will be accomplished through identification, and development of Major accounts in the Wholesale Sector, and through closing new deals for increased revenue and defending the existing revenues and margins in the accounts allocated.

The role holder is also responsible for the account strategy and coordinating with the virtual teams across different functions to manage overall sales and contract performance for a strategic account. Driving share of wallet, managing contract change control, developing new business whilst maintaining customer satisfaction. Additionally, the role holder will ensure that we have accurate contact information for the accounts and drives access to insight and improvements to the overall experience

What you’ll be doing

• To meet or exceed annual performance targets for Revenue, Margin, and Customer Satisfaction through a target achievement/gap plan
• Generate an account development plan (ADP) for each key account, setting out the client landscape, share of wallet and key relationships, and promote the fill Wholesale and the wider BT product and capability portfolio with each account
• Develop relationships with working level, influencers, senior decisions makers and key stakeholders both externally and internally.
• Provide accurate and timely forecasts using the BT sales CRM system (SalesForce) to enable the role holder, and line management to track progress of sales through all sales stages, Including where appropriate ALTIFY development plans.
• Responsible for the billing process and reviewing revenue filed to ensure revenue is captured correctly, as well as managing any debt issues to maximise monthly cashflow

The skills you’ll need

NegotiationCustomer Relationship ManagementCustomer InsightsAccount ManagementGrowth Mindset

What we would like to see on your CV

• Influences, develop, drive and motivate sales operations at both a tactical and strategic level.
• Ability to deliver on business objectives and stretching sales targets.
• Ability to use insight to make strategic and agile operational decisions enabling the team to win, develop and retain profitable business.
• Excellent knowledge of BTW product, competition, supply chain
• Large complex bid leadership (3-18 months sales cycle times)
• Experience of driving virtual teams to deliver necessary business results

Benefits include

• Competitive salary
• On target commission
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services

Flexible working

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.