Contract Management Professional

Job Description

Recruiter: Gunjan Chhabra

Hiring Manager: Pooja Gupta

Career Grade: E

Internal Closing Date: 24th Feb 2026

Please download the JD as it wont be available post the completion of IJP closure.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Why this job matters

The Commercial Professional supports in delivering commercial and contract processes, monitoring major deals across the BT Group's services and product portfolio, and managing risk and controlling cost.

What you’ll be doing

1. Supports the development of successful outcomes through supporting commercial teams alongside customers and sales teams on contracts.
2. Supports the commercial proposition, structure development and monitoring of financial performance for mid-sized opportunities, supporting in the management of contractual risks and obligations.
3. Contributes to maintenance and development of customer relationships and satisfaction, and delivery of commitments within service level agreements.
4. Supports the resolution of high risk contact related issues and challenges.
5. Contributes to commercial growth opportunities.
6. Supports in the implementation of ways to improve working processes within the area of commercial trading & management.

The skills you’ll need

Commercial ManagementRelationship BuildingProblem SolvingService Level Agreement ManagementRisk ManagementNegotiationCommercial StrategyContract ManagementBusiness AnalysisStrategic PlanningData AnalysisBid ManagementCustomer SegmentationP&LFinancial AnalysisDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.