Contract Manager - Ottawa, Canada

Job Description

Contract Manager – Ottawa, Canada

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Why this job Matters

You will manage the global contractual risk, obligations & P&L for a specific account or multiple accounts or a pillar/tower wihin a very complex contract, ensuring alignment to Global Contract Management transformation, best practices and frameworks. You will be the point of contact for all contractual topics within your parameter.

You will drive growth on the existing contract through effective management of moves adds and changes within your parameter.

What I’ll be doing – your accountabilities

• Ensure the resolution of key high risk contractual issues within your parameter
• p&L ownership dedicated mid sized complex contracts or pillars within a very complex contracts
• Accountable for ensuring contracts are effectively utilising the GS Contract Delivery Services to manage low-level contractual activities for them
• Accountable for Risk & obligation management for parameter of the contract
• Ensuring compliance to all BT governance on contracts
• Customer facing for all contractual related matters
• Accountable for Organic growth on contracts through change control
• Identifies new sales opportunities for the account and hands these to account management to pursue as required
• Ensures before contract signature that proposed contractual obligations are achievable

Skills required for the job

• Coaching and Mentoring Skills: Provide informal ongoing mentoring and coaching to virtual team members,
• Data Analysis: ability to use robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate and presents large volumes of data effectively
• Ability to review and manage team performance
• An affinity for problem solving
• Strong legal and commercial acumen
• Stakeholder Management: build strong cross-functional relationships
• Communications skills: Ability to communicate effectively at operational levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts and risks to senior internal GS stakeholders with clarity
• Ability to work under pressure to coordinate the team to deliver timely and consistent outputs
• Ability to makes logical judgments about where leadership is needed in the team
• Willingness to challenge and do the right thing where required e.g. resolve contractual challenges and disputes.

Experience you would be expected to have

MANDATORY

• Significant experience in managing medium-sized complex and non-standard contracts and accounts
• Fluency in French

PREFERRED

• Demonstrated knowledge of how to lead and support several teams with a diverse range of functions
• Possess expert resource and demand management experience and skills, including best-in-class practices