Business Operations Manager

Job Description

Recruiter: Trevor Newman

Career Grade: D

Internal Closing Date: 20/03/26

Why this job matters

This role is all about driving our quest for operational simplicity and efficiency. Supporting the unit to ensure resource costs are aligned to the correct workstream and that all costs are recovered appropriately, but also ensuring accurate forecasts are provided to allow effective financial and business planning.

You will skillfully streamline financial processes. You’ll have a track record of simplification, and you’ll handle budgeting, accurate forecasting of financial trends, and ensure budgets are realistic during crucial project phases. You will also lead / support on Business Operations projects - Your can-do attitude and knack for making complex matters understandable will truly elevate our efforts to be Personal, Simple, and Brilliant.

Joining us as a as a Commercial & Operations Specialist isn't just about a job – it's an opportunity to be a crucial part of our commercial transformation. You'll gain exposure to senior leaders, make an impact on our financial landscape, and shape the trajectory of our projects.

What you’ll be doing

• Budget Management: you will ensure all resources are allocated and accounted for, in line with available budget, effective change control, risk identification and management, and providing effective and accurate reporting and analysis - critical to driving business decisions.
• Accurate Forecasting: You hold the reins of precision, ensuring monthly forecasts align with predetermined budgets. Your close collaboration with unit leads senior managers and project managers guarantees the quality and reliability of these forecasts.
• Effective Billing: You are tasked with the responsibility of ensuring that units you support wholly and efficiently recover costs in accordance with approved funding.
• Comprehensive Financial Reporting: Through close collaboration with Project Managers, you produce financial reports that are easy to understand, upholding the highest standards of accuracy.
• Proactive Risk Management: you continuously identify, track, manage, and report financial risks, issues, and opportunities, thereby fostering financial resilience.
  Business Operations – the role will require you to lead, or support on any number of business operations initiatives which may or may not be commercial in nature.

The skills you'll need

• Problem solving – you will be required to identify issues and deliver solutions,
• Strong track record of managing budgets
• Ability to demonstrate specific opportunities to transform and simplify a business approach to managing finances
• Creating and delivering reports which are well used, timely and appropriate
• Risk management – you need to call out and manage risks, and deliver good and bad news
• Ability to identify problems, or opportunities for improvement, and deliver effective solutions
• Storytelling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.
• Organised & detail orientated –strong understanding of incoming funding and how you manage the spend/costs throughout the year.
• Stakeholder management – as the person responsible for ensuring that we meet scorecard KPI’s you’ll need to work closely with other teams and challenge where necessary. The role will be aligned to support a number of units and you will be the trusted commercial partner / SME for those units.
• Reporting – creation of reports that are useful, accurate and unambiguous.
• Commercial acumen: Knowledgeable in business strategy and the drivers of organisational performance, financial literacy (e.g. business KPIs, business cases)

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

BENEFITS

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’