Account Director, Lloyds

Job Description

Locations: London, Leeds

Flexible working: BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location or with customers 3 days a week.

About the role

In Sales and Commercial, we’re building one of the biggest and best sales teams in the country. We’ve got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are;

• Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that’s unmatched by our competitors
• Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools
• Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK’s best sales force

The Account Director role supports Lloyds Bank, one of BT's most strategic customers, with responsibility for driving revenue, new product growth, and maintaining customer satisfaction. Operating in a complex, multi-stakeholder environment, the role focuses primarily on the Network, Cloud and Security towers, while also identifying strategic opportunities and supporting growth in new areas.

The role spans a significant portion of the Lloyds contract and includes responsibility for managed services, network and security, new business, account planning, long-term strategy, customer relationship management, supplier management, and forecasting.

What you’ll be doing

• Build trusted, long-term relationships across the Lloyds account, managing a complex stakeholder landscape and handling escalations at the right level.
• Develop a strong understanding of customer priorities, transformation plans and market trends to align BT solutions to client needs.
• Drive account growth by leading new business opportunities, shaping commercially sound solutions and owning the new sales elements of the account P&L.
• Lead strategic account planning, ensuring robust development plans reflect the competitive landscape and BT’s position in the market.
• Use your expertise across BT’s network, cloud, security and managed services portfolio to deliver value-led solutions and an excellent customer experience.
• Strengthen key customer relationships, define the contact strategy and improve customer satisfaction, including Net Promoter Score performance.

Essential Skills / Experience

• Proven experience managing enterprise-level accounts.
• Ability to achieve or exceed targets for revenue, new product and service growth, and customer satisfaction.
• Ability to retain existing revenue in a highly competitive market while maximising BT’s growth story and network benefits.
• Ability to create account and win plans for all re-sign and growth opportunities, with clear actions and effective coordination of the virtual team.
• Ability to build effective, multi-level customer relationships by understanding their business and decision-making processes, adding value across the organisation and becoming a trusted partner

Desirable Skills / Experience

• Knowledge of the financial services sector.
• Ability to act as an ambassador for BT internally and externally, demonstrating best-in-class sales behaviours and delivering excellent customer outcomes.
• Understanding of the value of managed services.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 15% on target bonus
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

About us

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.