BT Business Sales Team Leader

Job Description

Job Req ID: 59160

Posting Date: 26/05/2026

Function: Sales & Commercial

Location: Belfast - Telephone House

Salary: Competitive

About the role

In this role, you’ll support a team of business sales advisors to be the voice of BT for our small and medium business customers – building genuine connections and providing solutions that make a real difference to their success. You will advocate that every conversation matters; whether responding to an inbound enquiry or reaching out as part of an outbound campaign, you’ll take the time to ensure that everyone understands each customer’s needs and challenges before recommending the right BT or EE Business products for them.

You’ll combine your natural communication skills with your existing sales experience to identify coaching opportunities, to drive improvements, and deliver results that meet – and often exceed – your targets. Above all, you’ll ensure every interaction is a positive one, creating a colleague and customer experience that reflects BT’s reputation for trust, expertise and innovation.

You’ll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers.

The Customer Growth Team Leader plays a key role in effectively managing a team of business sales advisors to retain and grow our small and medium business customer base.

This role requires strong communication, leadership, commercial judgement, and flexibility to support business needs.

By helping to deliver compliant, value‑led conversations and supporting key customer programmes, the role plays a direct part in strengthening long‑term customer relationships while supporting wider transformation and efficiency goals.

What you’ll be doing

• Motivate and lead a team of desk based sales agents to proactively sell the breadth of the SME product portfolio through inbound and outbound calling to small and medium business customers
• Motivate and lead a team of desk based sales agents to upsell/cross-sell across the BT & EE portfolio and nurture existing customers through handling customer queries and demonstrating how our product portfolio can add value to their business
• Performance management providing coaching, development opportunities and giving appropriate recognition to drive a high performance culture
• Develop the overall capability of the team by supporting individual needs with relevant performance plans and creating career opportunities
• Collaboration by actively building relationships both internally and externally to deliver the best possible results and sharing of best practice
• Achieve KPI’s to meet SLA’s by creating robust plans to drive results and remove any barriers to providing excellent customer care
• Provide thought leadership to win in the market
• Develop and mature sales models, making recommendations to improve model functionalities and opportunities to sell converged solutions
• Develop and mature the adoption of exemplar service within Desk Sales to drive improved retention, NPS and reduce customer churn
• Understand the market sector and share insight to the wider team
• Ensure team receives all relevant communications and updates, train and develop agents to broaden skillset and be compliant in all sales activity
• Act as first point for any customer escalations and fully owns these
• Follow agreed business policy and guidelines to meet customer needs whilst driving ownership and responsibility of customer calls ensuring every customer contact is seen as an opportunity

Essential Skills / Experience

• Sales experience across multiple products / brands
• Customer account management and development experience

Desirable Skills / Experience

• Leadership within a sales environment
• Expertise in selling across broadband, voice, security and mobile portfolios
• Face to face sales experience
• Experienced in the use of CRM systems

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 30% on target bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.