Inside Sales, Account Manager

Job Description

About the role

The Corporate Inside Sales team are a successful, diverse and sociable group, working together to drive new business and maintain customer loyalty. We are seeking a Account Manager as a direct report to the Sales Manager, this role will be responsible for supporting our corporate customers across the regions base and delivering a relative sales target. This role drives the delivery of profit and revenue growth across our established base whilst maintaining high NPS customer satisfaction scores each year.

Experience is good starting point but we highly value a driven, passionate & ambitious attitude towards your work and being successful. It's important to be confident in your ability to sell yourself, connect with others and build relationships. You're the sort of person who goes the extra mile - in life or in your professional role, and enjoys bringing an element of creativity to your work and how you influence others. Your passion comes through in the way you communicate with others.

You'll be joining a tightly knit team in our Birmingham, with a supportive and collaborative culture. Our Birmingham office hosts Account Managers, Sales Specialists and Business Development Managers - so you'll be sitting right next to the people who will help you do well in your role. This team is all about building each other up to succeed. You'll also be brought up to speed on your sales skills with our bespoke training programme, and long term there are opportunities for career growth into roles across the sales space at BT.

What you’ll be doing

• Manage a portfolio of corporate customer accounts, owning the end‑to‑end sales relationship
• Drive revenue and profit growth through proactive opportunity identification and careful account planning
• Maintain accurate forecasting across revenue and margin using Salesforce and internal tools
• Deliver a high‑quality customer experience, achieving strong Net Promoter Scores through meaningful engagement
• Identify, qualify and close opportunities across BT’s enterprise portfolio, managing the full sales lifecycle
• Work closely with product specialists and wider sales teams to design appropriate customer solutions
• Proactively manage churn risk within your base and defend existing revenue
• Use customer data, insights and trends to improve sales performance and inform account strategy

Essential Skills / Experience

• Experience working in a sales or account management role, ideally within a B2B environment
• Able to manage customer relationships and deliver against revenue or margin targets
• Engaging with customers to understand business needs and identify opportunities
• Organisation and forecasting, with attention to pipeline hygiene and accuracy
• Collaborate effectively with internal teams to achieve the best customer outcomes

Desirable Skills / Experience

• Experience within inside sales, corporate sales or technology‑led environments
• Familiarity with CRM tools such as Salesforce
• Experience retaining and growing revenue within an established customer base
• Exposure to selling connectivity, mobility, cloud or related technology solutions

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 50% on target bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.