FlexaFlexa
  • Discover companies
  • Find a job
  • Resources
Sign inSign up

Quick links

  • Sign in
  • Sign up
  • Book a demo
  • Live feed

For employers

  • How Flexa can help
  • Case studies
  • Talent Insights Report 2026

For users

  • Discover companies
  • Find a job
  • Resources
  • The Flexa Awards

Flexa info

  • About us
  • Contact us
  • FAQs
  • Legal
FlexaFlexa

© 2026 Flexa, All rights reserved.

  • Privacy policy
  • Terms
Discover companies
Find a job
Resources
View company profileApply now

Working at BD

  • Company employees
    60,000+

Hiring in

  • Central America
  • Northern America
  • Europe
  • United Arab Emirates
  • Argentina
  • Australia
  • Bangladesh
  • Brazil
  • Chile
  • Colombia
  • Dominican Republic
  • Egypt
  • Indonesia
  • India
  • Iraq
  • Iran
  • Japan
  • South Korea
  • Lebanon
  • Malaysia
  • New Zealand
  • Oman
  • Philippines
  • Puerto Rico
  • Saudi Arabia
  • Singapore
  • Thailand
  • Türkiye
  • Taiwan
  • Vietnam
  • South Africa

Office locations

Join BD as a Customer Service Representative (w/m/d) in Heidelberg, Germany. In this full-time role, you will act as the central point of contact for clients, manage order fulfillment and logistics, and support continuous improvement processes within a leading global medical technology company.

Requirements

  • Commercial training (kaufmännische Ausbildung) or comparable qualification.
  • Experience in customer service.
  • Fluent German and English at a minimum B2 level.
  • Good SAP and MS Office skills, with ERP or Salesforce experience as a plus.
  • Healthcare sector knowledge is preferred.

Skills & Responsibilities

  • Customer Communication: Deliver professional support and act as a central contact via phone, email, chat, and portals using fluent German and English skills.
  • Order Management: Oversee order processing, product availability, and delivery tracking using SAP and ERP systems.
  • Problem Solving: Resolve complaints, returns, and delivery bottlenecks with a solution-oriented and structured approach.
  • Collaboration: Partner with logistics, finance, and sales teams to ensure smooth operations and compliance.
  • Potential transition routes: People from administrative, retail, or hospitality roles may bring strong communication and organizational skills, alongside meeting language requirements.

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Verantwortlichkeiten

Kundenkommunikation

  • Bearbeitung von Kundenanfragen über Telefon, E-Mail, Chat und Kundenportale
  • Zentraler Ansprechpartner für Kunden, Vertriebspartner und interne BD-Abteilungen

Bestell- und Liefermanagement

  • Prüfung, Erfassung und Koordination von Kundenaufträgen
  • Überwachung von Lieferterminen, Produktverfügbarkeit und SLA-Einhaltung
  • Management von Lieferrückständen sowie proaktive Kundeninformation
  • Bearbeitung und Eskalation dringender bzw. kritischer Bestellungen
  • Zusammenarbeit mit externen Dienstleistern, Logistikpartnern und Planungsteams

Administrative und operative Aufgaben

  • Bearbeitung von Reklamationen, Retouren und Gutschriften
  • Nachverfolgung und Eskalation kritischer Sendungen und Transportprobleme
  • Zusammenarbeit mit Finance bei Zahlungs- und Klärungsfällen

Reporting & Kontinuierliche Verbesserung

  • Erstellung von Reports, Analysen und Präsentationen
  • Mitarbeit an Kundenserviceprojekten und Prozessoptimierungen
  • Unterstützung bei Qualitäts-, Compliance- und Reklamationsprozessen

Bevorzugte Anforderungen

Ausbildung & Erfahrung

  • Kaufmännische Ausbildung oder vergleichbare Qualifikation
  • Erfahrung im Kundenservice
  • Kenntnisse des Gesundheitswesens von Vorteil

Fachliche Kompetenzen

  • Fließende Deutschkenntnisse sowie Englischkenntnisse auf mindestens B2-Niveau
  • Erfahrung im telefonischen und schriftlichen Kundenkontakt
  • Gute SAP- und MS-Office-Kenntnisse
  • Erfahrung mit ERP-/Datenbanksystemen; Salesforce von Vorteil

Persönliche Kompetenzen

  • Kunden- und lösungsorientierte Denkweise
  • Strukturierte, zielorientierte und sorgfältige Arbeitsweise
  • Ausgeprägte Kommunikations- und Teamfähigkeit
  • Hohe Problemlösungskompetenz sowie Lernbereitschaft und Eigeninitiative

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work Location

DEU Heidelberg - Tullastrasse

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

€39.900,00 - €60.825,00 EUR Annual

Apply now
BD

Customer Service Representative (w/m/d)

Heidelberg
On-site
EUR 39.900 - 60.825 / year

Similar jobs

BD

Customer Service Representative

Crawley
£27,600 - £42,075 / year
BD

Customer Service Representative

Barcelona and San Agustin del Guadalix
30,000€ - 35,000€ EUR Annual
Maersk

Analista de Atendimento ao Cliente | Customer Experience

Santos, São Paulo
Maersk

Customer Experience Agent

Multiple locations
Vodafone

Travel eSIM Service Desk Advisor

Giza
Maersk

Customer Service Representative

Chennai, Tamil Nadu