Join Mondelēz International as a Customer Service Representative on a temporary 2-year fixed-term contract in Bucharest, Romania. You will manage the order fulfilment process, handle order modifications, and allocate constrained stock to customer orders while meeting service and fill rate targets.
Requirements
Experience in an FMCG/CPG company.
Experience in a customer-facing role within customer service, logistics, or sales.
Experience in an order-to-cash environment.
Good numerical, analytical, and logical reasoning skills, plus proficiency in Microsoft Office applications.
Desired: SAP experience.
Skills & Responsibilities
Order Management: Manage the order fulfilment process, respecting the customer segment and channel mix to deliver against service and fill rate targets.
Stock Allocation: Handle order modifications and allocate available stock to customer orders during stock constraints using availability checks and stock allocation rules.
Supply Chain Alignment: Balance supply constraints and service levels through cross-functional alignment and knowledge of the total supply chain process.
Product Lifecycle Management: Effectively manage new product introductions and product withdrawals to maximize sales and minimize write-offs.
Potential transition routes: People from supply chain, logistics coordination, or sales administration roles may bring relevant administrative and analytical skills, alongside meeting the customer-facing and order-to-cash experience requirements.
Job description
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:
Manage the order fulfilment process, respecting the customer segment and channel mix
Balance supply constraints and delivery of service levels through cross-functional alignment
Use appropriate tools and processes such as availability checks and stock allocation rules
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Good numerical, analytical and logical reasoning skills
Microsoft office applications
An FMCG/CPG company
A customer-facing role within customer service, logistics or sales
Experience in an order-to-cash environment
Experience in customer service, logistics and sales
Good knowledge of the total supply chain/order-to-cash process
Strong analytical and problem-solving skills
Desired SAP experience
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .
No Relocation support available
Business Unit Summary
At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
