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Working at BD

  • Company employees
    60,000+

Hiring in

  • Oceania
  • Central America
  • Northern America
  • Asia
  • Europe
  • Argentina
  • Brazil
  • Côte d’Ivoire
  • Chile
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Office locations

Join BD as a Customer Service Representative in Heidelberg, Germany for a fixed-term contract. Act as the primary contact for customers, managing orders, deliveries, and inquiries to support global medical technology solutions.

Requirements

  • Commercial training or comparable qualification required.
  • Experience in customer service required.
  • Fluent German and English at a minimum of B2 level.
  • Good SAP and MS Office skills; Salesforce is advantageous.
  • Healthcare sector knowledge is a plus.

Skills & Responsibilities

  • SAP & ERP systems: Process, record, and coordinate customer orders while monitoring delivery dates and SLA compliance.
  • Customer Communication: Handle inquiries via phone, email, chat, and portals while serving as the central point of contact for clients and internal departments.
  • Problem Solving: Manage complaints, returns, credits, and critical shipping issues in collaboration with logistics and finance.
  • Reporting: Create reports, analyses, and presentations to support customer service projects and process optimizations.
  • Potential transition routes: People from administrative, sales support, or logistics roles may bring relevant communication and order processing skills, alongside meeting mandatory language requirements.

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Description Summary

Als Teil eines dynamischen Customer-Care-Teams fungiert der Customer Service Representative (w/m/d) als primärer Ansprechpartner für Kunden und gewährleistet eine effektive Zusammenarbeit sowie Kommunikation über alle kundenbezogenen Prozesse hinweg. Die Rolle unterstützt das Auftragsmanagement, die Lieferkoordination, die Bearbeitung von Anfragen und Reklamationen sowie interne Geschäftsabläufe und trägt direkt zu einer hohen Kundenzufriedenheit und langfristigen Kundenbeziehungen bei.

Verantwortlichkeiten

Kundenkommunikation

  • Bearbeitung von Kundenanfragen über Telefon, E-Mail, Chat und Kundenportale
  • Zentraler Ansprechpartner für Kunden, Vertriebspartner und interne BD-Abteilungen

Bestell- und Liefermanagement

  • Prüfung, Erfassung und Koordination von Kundenaufträgen
  • Überwachung von Lieferterminen, Produktverfügbarkeit und SLA-Einhaltung
  • Management von Lieferrückständen sowie proaktive Kundeninformation
  • Bearbeitung und Eskalation dringender bzw. kritischer Bestellungen
  • Zusammenarbeit mit externen Dienstleistern, Logistikpartnern und Planungsteams

Administrative und operative Aufgaben

  • Bearbeitung von Reklamationen, Retouren und Gutschriften
  • Nachverfolgung und Eskalation kritischer Sendungen und Transportprobleme
  • Zusammenarbeit mit Finance bei Zahlungs- und Klärungsfällen

Reporting & Kontinuierliche Verbesserung

  • Erstellung von Reports, Analysen und Präsentationen
  • Mitarbeit an Kundenserviceprojekten und Prozessoptimierungen
  • Unterstützung bei Qualitäts-, Compliance- und Reklamationsprozessen

Bevorzugte Anforderungen

Ausbildung & Erfahrung

  • Kaufmännische Ausbildung oder vergleichbare Qualifikation
  • Erfahrung im Kundenservice
  • Kenntnisse des Gesundheitswesens von Vorteil

Fachliche Kompetenzen

  • Fließende Deutschkenntnisse sowie Englischkenntnisse auf mindestens B2-Niveau
  • Erfahrung im telefonischen und schriftlichen Kundenkontakt
  • Gute SAP- und MS-Office-Kenntnisse
  • Erfahrung mit ERP-/Datenbanksystemen; Salesforce von Vorteil

Persönliche Kompetenzen

  • Kunden- und lösungsorientierte Denkweise
  • Strukturierte, zielorientierte und sorgfältige Arbeitsweise
  • Ausgeprägte Kommunikations- und Teamfähigkeit
  • Hohe Problemlösungskompetenz sowie Lernbereitschaft und Eigeninitiative

Bei dieser Position handelt es sich um eine befristete Anstellung. Weitere Details zur Vertragsdauer und den Rahmenbedingungen besprechen wir gerne im ersten Interview.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work Location

DEU Heidelberg - Tullastrasse

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

€39.900,00 - €60.825,00 EUR Annual

Apply now
BD

Customer Service Representative (w/m/d) (befristeter Vertrag)

Heidelberg
EUR 39,900 - EUR 60,825 / year

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