Customer Services Advisor

Job Description

Customer Services Advisor
Salary - £26,466
Fixed Term contract – 12 months
Huntingdon office – hybrid working

Dive into a world of opportunity, and join our team!

TIDE Services Limited is part of the Anglian Water Group and comprises of three diverse and interesting brands - each operating in an ever-changing and challenging market. Joining TIDE Services Limited you will enjoy all the benefits of working for the Anglian Water Group. We believe your salary and bonus should be just the beginning of your reward package and there’s nothing basic about the breadth and competitiveness of the benefits we offer. From pension to private healthcare and beyond.

We offer variety, flexibility and camaraderie as part of working with a small team. At TIDE Services Limited we encourage a creative and fun environment with a forward thinking approach and friendly atmosphere, a great place to work and excellent opportunity to develop yourself and your career.

Key responsibilities

• Working primarily with the Geodesys and digdat brands
• Responsible for creating the Anglian Water CON29DW (drainage search) through several admin tasks
• Answer customer queries in relation to the searches you are producing
• Liaise with 3rd party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible
• Provide a remarkable level of service to every customer, each and every time they interact with us
• Work proactively with our Sales and Marketing teams

As a valued employee you’ll be entitled to:

• A competitive pension scheme where we double-match your contributions up to 7%
• Private healthcare for your peace of mind
• An annual bonus scheme
• The opportunity to volunteer in your local community
• 25 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
• Life cover (8x your salary) and personal accident cover (up to 5x your salary)
• Flexible benefits to support your well-being and lifestyle
• Paid time off for illness, both physical and mental
• Free parking at all office locations, sites, and leisure parks
• Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave

What does it take to be successful?

• Ideally you’ll have excellent Customer Service experience
• Able to multi task and appreciate the challenge of problem solving and taking ownership of resolving customer queries
• Computer literate, comfortable learning new systems
• Work under pressure and organise, and prioritise own workload
• Confident, self-motivated, productive and organised
• Willingness to be flexible and work well within a team, as well as working on own initiative
• Excellent communication and influencing skills with people at all levels

Inclusion at Anglian Water:

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 26th May 2026
Interviews: W/C 1st June 2026

#loveeverydrop