Evidence Administrator

We are seeking an Evidence Administrator to join our team in Stratford-upon-Avon on a 12-month fixed-term contract. This hybrid role offers the flexibility of working from home, with two days per week based in the office.

The Evidence Administrator will become an expert in how we secure evidence and will play a vital part in Valpak achieving compliance. This role encompasses a wide variety of tasks from carrying out accuracy checks on monthly data reports to ensuring that all WEEE, batteries and packaging evidence received is checked and recorded accurately in Valpak’s in house systems. You will communicate with a variety of different companies and individuals in the compliance sector and will ensure that Valpak continue to operate as a highly efficient compliance scheme. In addition to contributing to ensuring compliance, the Evidence Administrator will work to ensure appropriate contract documentation is kept up to date for the department and support in other key administrative areas across the business as required.

Key Responsibilities

Evidence auditing

• Ensure WEEE, batteries and packaging evidence is recorded accurately in the internal contract management systems
• Work with the Finance department to process invoices for WEEE contracts
• Work with various teams to reconcile evidence and ensure documentation is correct

Quality assurance

• Work with the Procurement department to ensure that any queries regarding evidence are resolved efficiently
• Work with team members to continue development of processes and procedures

Commercial contracts administration

• Produce, analyse and manipulate confidential data
• Carry out accuracy checks on monthly collection reports from Approved Authorised Treatment Facilities (AATFs)
• Develop an understanding of operations and provide advice to both internal and external parties

Customer service

• Form and maintain strong relationships with AATFs and Waste Disposal Authority (WDA) contacts
• Deliver excellent customer service to our WDA accounts via both phone and email

Skills, Knowledge & Expertise

• Previous experience in an administrative role.
• Strong numeracy, analytical, and problem-solving skills.
• Exceptional attention to detail, with a proactive and organised approach to work.
• Excellent communication skills, with the ability to clearly explain complex information to a wide range of stakeholders.
• Proven ability to deliver high-quality work while meeting regular and often demanding deadlines.
• Strong organisational skills, with the ability to prioritise, multitask, and effectively manage a busy workload.
• Quick to learn and retain technical, procedural, and regulatory information.
• Proficient in Microsoft Office applications, particularly Word and Excel.

Job Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives