Customer Service Resource Planner

Location: Lincoln

Job Type: Full-Time, Permanent, 37 hours per week.

Salary - £25,000, rising to £26,000

Opportunity for hybrid working

Private health care

Virtual GP service for you and your household

Double-matched pension scheme

Generous annual leave

Do you have excellent customer service skills and an ability to prioritise your workload?

Are you looking to join a team who can offer excellent career progression opportunities?

If so, we may have the perfect role for you.

You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.

What will I be doing?

- Organise and prioritise tasks based on priority and resource availability

- Ensuring efficient allocation of resources and meeting customer expectations.

- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time

- Make informed decisions and adapt schedules in response to changing circumstances.

- Collaborate with team members to optimise resource allocation

- Maintain accurate records and documentation related to work scheduling and resource allocation.

What does it take to be a planner?

- Good administration skills, with the ability to handle multiple tasks and work under pressure.

- Ability to work independently and as part of a team, demonstrating initiative and accountability.

- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.

- Ability to prioritise tasks and manage time efficiently.

- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.

New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career

• Fully paid 2 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.

• Followed by a full mentoring programme with experienced planners.

• Ongoing support from Team Leaders and colleagues.

What hours will I work?

- You will be working 37 hours per week, your shifts will vary between 6.30am and 9.30pm, involving various shifts.

- Weekend work will be required.

As a valued employee, you’ll be entitled to:

• Personal private healthcare
• Life cover (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• 25 days annual leave – rising with length of service and the ability to buy more

• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.

Inclusion Community

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.

Start date: 30.06.25

Closing date: 13.05.25

If you require this advert in a more accessible format, or you have any questions, please don’t hesitate to get in touch with our team at ContactCentreRecruit@anglianwater.co.uk