To provide a high level of professional and courteous reception service for all staff and stakeholders visiting the building. To answer all calls in a polite and friendly manner promptly and efficiently. Providing support to the office and taking the lead in Facilities Management to ensure all ADS office needs are fully met. Undertake a proactive role to ensure the smooth running of the office.
Role Responsibilities
Take responsibility for the effective day-to-day operation of the office environment, ensuring reception, facilities and associated office services are well coordinated and run smoothly
Manage and support a team of three part-time Receptionists across our two offices, ensuring appropriate reception cover and a consistently high standard of service.
Oversee the day-to-day running of reception, providing a professional, welcoming and friendly experience for visitors.
Ensure visitors are signed in and managed in accordance with relevant health and safety and security requirements.
Coordinate the day-to-day facilities requirements of the offices, working with external contractors and suppliers to ensure maintenance and office issues are addressed promptly.
Coordinate of office maintenance, repairs and refurbishment activities as required, liaising with contractors and relevant internal teams
Oversee meeting room arrangements, including bookings, room preparation and resolving scheduling conflicts.
Ensure meeting room facilities, including VC, conference and IT equipment, are regularly checked and ready for use, reporting technical faults to the IT team where appropriate.
Monitor Reception and Meeting Room inboxes and diaries, responding to queries and requests in a timely manner.
Ensure incoming internal and external calls are answered professionally and directed appropriately, taking accurate messages where required.
Act as a first point of contact for general office and facilities queries from colleagues, resolving issues where possible or escalating them appropriately.
Coordinate aspects of office security services, including monitoring Securitas reports and acting as a point of contact for security issues or incidents, escalating matters where required.
Liaise with internal teams, contractors and relevant external contacts in response to facilities or security issues.
Identify opportunities to improve the day-to-day running of reception and office facilities and contribute to improvements where appropriate
Contract
Contract; Permanent, Part-time role, Monday to Thursday, 32 hours per week
#1 BEST WORK-LIFE BALANCE
