Join Redhill Vets for Pets as a Head Receptionist in this part-time, 30 hours per week role located in RH1 6QL. You will lead the reception team, manage administrative duties, and ensure exceptional client service and care for pets.
Requirements
Prior experience managing a team is required.
Veterinary practice experience is an advantage.
Computer literacy is required for using the online booking system.
Skills & Responsibilities
Team Management: Oversee the reception team, manage staff rotas, holidays, and conduct 1-to-1s.
Customer Service: Deliver exceptional service, handle client complaints, and build strong relationships with clients and their pets.
Administration: Handle debt management, weekly banking, and support payroll processes.
System Navigation: Coordinate day-to-day practice routines using the online booking system.
Potential transition routes: People from senior customer service or administrative roles may bring strong organizational and communication skills, alongside meeting team leadership requirements.
Job description
Head Receptionist
Are you an experienced Receptionist looking for your next step? At Redhill Vets for Pets we have an exciting opportunity for you to join our team as a Head Receptionist.
What your typical day will look like:
As Head Receptionist, you will be overseeing the reception team, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. You'll provide a link between clients and the clinical team.
You will undertake all core receptionist responsibilities, with added duties including conducting 1-to-1s, managing staff rotas and holidays, overseeing debt management and weekly banking, supporting payroll processes, and handling client complaints professionally.
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
This is a part time role working 30 hours per week. Prior experience managing a team is required; veterinary practice experience is an advantage.
Benefits
Competitive salary commensurate with experience
Individual staff training allowance
Discounted vet treatment for your immediate family
Discount at Pets at Home, as well as other retailers
Pension scheme
Extra day off for your birthday
Holiday allowance which increases after 2 years of service
Location: RH1 6QL
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
