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We are looking for experienced Senior Data Analysts to join Customer Operations Data & Analytics, specialising in analytical problem solving, experimentation, insight generation and business change support.
Customer Operations is evolving rapidly. With Genesys becoming central to our customer journeys and AI Copilot transforming colleague experiences, data is critical in understanding customer behaviour, operational performance and business outcomes.
This is a hands-on senior analyst role for individuals who enjoy solving complex problems, challenging assumptions and helping the business make better decisions through evidence-based analysis. You will partner with operational leaders, product teams and transformation programmes to assess opportunities, measure impact and drive meaningful change.
What you'll be doing
You will:
Lead analytical investigations into customer journeys, operational performance and business outcomes.
Partner with stakeholders to define problems, shape analytical approaches and measure success.
Design and support tests, experiments and evaluations to assess the impact of new initiatives.
Apply statistical and analytical techniques to identify trends, opportunities, risks and key drivers.
Turn complex data into clear, actionable insight and recommendations.
Support transformation activity by identifying where change delivers the greatest value.
Challenge assumptions using evidence and analytical reasoning.
Develop dashboards, visualisations and analytical products that improve decision making.
Help define meaningful KPIs and measurement frameworks.
Coach analysts and promote best practice in analysis, experimentation and stakeholder engagement.
What we're looking for
You will bring:
Strong experience in analytics, insight generation or business intelligence.
A proven ability to solve complex business problems using data and structured analytical thinking.
Experience supporting or evaluating tests, experiments, pilots or business change initiatives.
A strong understanding of statistical concepts and their practical application.
Experience translating analysis into business recommendations and actions.
Excellent stakeholder management and business partnering skills.
Strong communication skills and the ability to explain complex concepts clearly.
Curiosity, critical thinking and confidence challenging assumptions constructively.
Good SQL skills and experience working with large datasets.
The ability to balance analytical rigour with commercial and operational priorities.
Experience supporting or developing other analysts.
Technical Environment
Our technology stack includes BigQuery, Looker, LookML and Google Cloud Platform. Experience with these tools would be beneficial but is not essential.
We place greater emphasis on analytical thinking, testing and evaluation, business partnership and insight generation than expertise in any specific technology.
Applications will be reviewed as they come in and we may close the role early if we receive a strong response.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Disability Confident Leader
As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email here or contact us on 07425324587. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
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