Resilience and Readiness Manager

Job Description

The Resilience & Readiness Manager is a manager‑level role within the Risk & Resilience function, accountable for leading and embedding a consistent, enterprise‑wide approach to Resilience, business continuity , crisis management and resilience testing.

The role provides framework ownership, oversight, governance and subject‑matter leadership, ensuring that resilience capabilities across the organisation are well‑designed, consistently applied and effectively governed. It operates in a non‑operational capacity, setting standards, providing expert guidance and assurance, and enabling first‑line teams to manage their own resilience responsibilities confidently and consistently.

Working closely with Technology, Cyber, Operations, Facilities and other business areas, as well as with second‑line risk and assurance functions, the role ensures resilience activities are aligned to enterprise risk frameworks, group standards and regulatory expectations. The Resilience & Readiness Manager plays a key role in strengthening organisational preparedness and driving continuous improvement in resilience maturity across the business.

Key Responsibilities

• Establish and lead the Resilience & Readiness team.
• Own, maintain and continuously improve the enterprise-wide frameworks supporting RR.
• Ensure frameworks remain aligned to FCA/PRA Operational Resilience expectations, ISO22301 principles, internal and group policies, and industry best practice.
• Champion the use of shared risk and control frameworks, collaborating with the Risk, Controls Assurance, Regulatory Resilience, and TPRM functions to ensure consistent processes, methodologies, reporting and governance.

Embedding Resilience

• Lead the embedding of resilience practices, behaviours and disciplines across Value Streams and business functions.
• Provide expert SME support and advisory services to Value Streams as they assess, maintain and improve their own resilience posture.
• Embed the Fusion across the enterprise to enable proactive monitoring and management of resilience within Valuer streams.
• Provide clear, concise reporting into executive forums, risk committees to report on Resilience posture.
• Promote a mature forward-looking resilience culture of preparedness, continuous learning and operational safety across the organisation.
• Deliver training, awareness and exercising programmes to uplift resilience capability.
• Build strong partnerships with the Value Streams, Facilities, BC teams, DR leads, Technology Operations, Cyber Security, Procurement, Operations, Group functions and other second line teams.

Frameworks

• Own and maintain the Incident, Crisis and Business Continuity Management frameworks, ensuring policies, standards, playbooks, tools and processes remain fit for purpose, aligned to Group standards, good practice and regulatory expectations.
• Facilitate (but do not lead) incident and crisis governance, ensuring appropriate forums, documentation, controls and reporting are in place during major incidents and crises.
• Oversee the quality, completeness and consistency of BIAs, business continuity plans and recovery documentation & testing across the enterprise, without owning day to day plan execution.
• Ensure governance, controls, monitoring and assurance activities are embedded consistently across the organisation and meet FCA/PRA and Group requirements.

Resilience Testing & Scenario Oversight

• Lead the design and execution of enterprise resilience testing, including severe but plausible scenarios covering Important Business Services (IBS) and end‑to‑end dependencies across technology, people, process, facilities and third parties.
• Work closely with TPRM to align testing practises and scenarios and to ensure supplier resilience, exit plans and testing are integrated into the firm’s resilience posture.
• Provide oversight, support and quality assurance of tests executed by operational teams, offering challenge on scenario design, assumptions, severity and outcomes ensuring the quality, consistency and effectiveness
• Ensure outcomes from scenario testing feed into risk assessments, impact tolerance reviews and remediation plans, driving continuous improvement in resilience capability.
• Strengthen organisational readiness, designing and facilitating scenario exercises and ensuring vulnerabilities, dependencies and single points of failure are understood and addressed.
• Ensure testing results inform Group‑level reporting and governance, including clear visibility of risks, vulnerabilities and remediation progress

Role Requirements

Essential Experience

• Deep experience in resilience disciplines such as incident management, crisis management, business continuity, operational resilience, or resilience testing.
• Strong understanding of FCA/PRA Operational Resilience requirements.
• Experience of defining/leading scenario testing exercises.
• Experience working in UK financial services, preferably general insurance.
• Knowledge of FCA/PRA Operational Resilience requirements/Business Resilience
• Understanding of risk assessment, root cause analysis, and dependency mapping across people, process, technology, data, and third parties.
• Proven track record in oversight, assurance, governance or framework ownership rather than operational response.
• Excellent analytical and reporting skills, with ability to convert data into clear insights for senior stakeholders.
• Strong interpersonal and influencing skills, able to challenge constructively and drive consistent standards across diverse operational teams.

Desirable Experience

• Experience with relevant tools (e.g., JIRA, ServiceNow, Fusion, BCM platforms).
• Knowledge of ISO22301, SS1/21, SS2/21, PS21/3, and broader resilience standards and group governance frameworks.
• Prior experience leading teams in a resilience, risk or controls environment.
• Exposure to supplier resilience, exit planning and third party risk.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on 07386697107. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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