Safety & Resilience Lead, GSC

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer at Maersk:

· Impact: Your work will directly contribute to the success of our global operations.

· Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

· Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

· Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

· Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees

Purpose of the Role:

In an increasingly fragile and interconnected world, organizations face more frequent, severe, and globally disruptive events than ever before. At A.P. Moller – Maersk, Safety & Business Resilience plays a critical role in identifying exposed business elements and ensuring fit-for-purpose capabilities are established to mitigate the impact of disruptions.

Business Resilience at Maersk integrates Business Continuity Management (BCM) and Crisis Management into a cohesive response framework, with close alignment to Workplace Safety, Disaster Recovery and Supply Chain Security. This integrated approach safeguards our people, protects operations, and supports sustainable business performance, forming the foundation of resilience across the organization.

We Offer

This role reports to the Head of Global Safety & Business Resilience, Global Service Centre (GSC) and is based in Pune. As part of the GSC Safety & Resilience core team, you will work closely with GSC Functions, GSC Site representatives, and Resilience teams to drive consistent implementation of safety and resilience practices.

You will operate as a key individual contributor in a matrix environment, partnering with stakeholders across locations and functions, while also contributing to global knowledge-sharing and best-practice development.

At Maersk, we are committed to fostering an inclusive workplace and value diversity in all its forms. We strive to attract and develop the best talent regardless of gender, age, nationality, race, sexual orientation, disability, or religious beliefs.

Key Responsibilities

Governance & Assurance

• Drive governance and oversight of the Safety & Business Resilience framework, ensuring alignment with industry standards and best practices.
• Plan and execute internal audits across GSC locations and functions; deliver high-quality, insight-driven audit reports with clear, actionable recommendations.
• Track and drive closure of audit findings to ensure sustained compliance and continuous improvement.
• Review & report on annual risk assessments across sites and functions.

Standardization & Quality Management

• Drive standardization and consistent adoption of Safety & Business Resilience practices across GSC sites and functions.
• Conduct periodic quality reviews to assess effectiveness, maturity, and adherence to defined frameworks.
• Identify and implement opportunities for continuous improvement across safety and resilience processes, tools, and methodologies.

Crisis Management & Incident Response

• Coordinate crisis response activities across sites, supporting Site Crisis Management Teams and Functional Resilience teams to ensure people safety and operational continuity.
• Maintain structured crisis logs and develop comprehensive post-incident reports, capturing lessons learned and driving improvement actions.
• Monitor external alerts and emerging risks; ensure timely, structured communication to relevant stakeholders.

Training, Testing & Awareness

• Design and deliver structured training programs and capability-building initiatives to strengthen Safety & Business Resilience knowledge across sites and functions.
• Facilitate tabletop exercises and scenario-based simulations to enhance crisis preparedness and validate response effectiveness.
• Drive targeted awareness campaigns and engagement initiatives to embed a strong culture of safety, resilience, and risk awareness.
• Assess training and exercise outcomes to identify capability gaps, behavioral insights, and areas for continuous improvement.
• Leverage innovative approaches (e.g., digital content, storytelling, visual communication) to enhance learning effectiveness and engagement.

Reporting & Stakeholder Management

• Drive governance and automation of compliance scorecards for sites and functions.
• Engage with GSC Functional Resilience teams, GSC Safety & Resilience team, Site BCP managers, Execution Excellence team to ensure alignment, transparency, and visibility.
• Translate complex data into clear, impactful insights and visual narratives to support leadership decision-making.

Automation & Continuous Improvement

• Identify opportunities to digitize and automate Safety & Business Resilience processes, including audit tracking, risk assessments, BCP lifecycle management, and crisis reporting.
• Design and implement automation solutions (e.g., dashboards, workflows, reporting tools) to enhance efficiency, accuracy, and real-time visibility.
• Leverage tools such as Power BI, Excel automation, and digital platforms to streamline data management, monitoring, and decision-making.
• Drive measurable improvements in process efficiency, turnaround time, and stakeholder experience through smart automation.
• Enable data-driven resilience through trend analysis and insights to proactively identify emerging risks and vulnerabilities.

Who are we looking for?

Education & Certification

• Bachelor's/Master’s degree (or equivalent) in business or related field.
• Certification in ISO 22301 or equivalent required.
• Additional certifications such as ISO 45001, ISO 31000, ISO 9001, IOSH would be beneficial.
• PMP certification / Project Management skills is a plus

Experience

• 10+ years of relevant experience in implementing end-to-end Business Continuity Management programs in large organisations or MNCs.
• Proven track record in governance and assurance of management system.
• Strong experience in auditing, quality assurance, and compliance frameworks.
• Advanced proficiency in Excel and PowerPoint; along with experience in Power BI or similar digital platforms.
• Familiarity with visual management tools like Canva or equivalent is preferred.

Competencies

• Strong ability to operate as an individual contributor in a complex, matrix organization.
• Excellent communication in English (verbal, written, presentation) and influencing skills.
• Ability to manage multiple priorities and deliver under pressure in dynamic environments.
• High level of ownership, urgency, and accountability.
• Strong networking and relationship-building capabilities across functions and geographies.
• Sound knowledge of risk management, business continuity and workplace safety practices.
• Analytical mindset with the ability to translate data into meaningful insights and action.
• Creative and solution-oriented approach to problem-solving, with the ability to identify hidden opportunities and drive innovation.
• Proficient in storytelling-focused infographics that make event data or announcements more appealing.
• Ability to independently lead initiatives and deliver end-to-end outcomes.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.