Service Management Practice Team Lead

Job Description

Working at Adaptavist
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!
We make change happen. From anywhere.
Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
About Us
Adaptavist’s mission is to help organizations embrace the right tools, processes, and culture to transform their competitive advantage. And it all starts with you.
Working at Adaptavist is unlike any other job you’ve ever had. We trust you from day one. We encourage curiosity. We champion diversity. We’re never afraid to try something new.
Are you excited yet?
Our flexible, remote-first way of working means you can now fit work around your life instead of trying to fit your life around work. You can even take as much vacation as you want. Yes, really!
As part of The Adaptavist Group, we make up a family of brands combining people, processes, and technology to improve businesses. Offering trusted consultancy, app development, training, hosting, and licensing, our unique and open culture underpins our status as the go-to partner of choice within the Atlassian Ecosystem.
Some of our benefits in the UK include:
-Flexible working-Udemy online learning-Job ticket-Urban sports club-Birthday off-Company supported pension-Local public transport ticket

About the team
We form a core part of the Services Adaptavist offers. Our members are spread across the Globe. We’re a blend of Atlassian Service Management Consultants, DevOps and Software Engineers, Agile Coaches, and Work Management Consultants. We offer a variety of Professional Services to clients from different industries.
We’re constantly looking to evolve our services and striving to develop and improve the ways our clients’s tooling and processes. We pride ourselves on supporting each other, being technically strong, and giving our people the autonomy to solve problems creatively, their way. We always have the customer in mind and do what’s best for them.
Our remote-first culture means you’re not required to come to an office and offers you the flexibility to work around your life.

About the role
Do you want to lead a talented team of service management consultants and help us drive and deliver first-class technical solutions to clients across EMEA? Are you passionate about working with people and solving their problems with technology? Are you an expert on Atlassian tools or an ITSMguru? If so, this role might be the perfect next step in your career journey.
We are looking for a Service Management Practice Team Lead who is hands-on both as a manager and as a Consultant. You’ll have experience working with a service provider similar to ours and be an expert in solving problems related to ITSM/ESM or Atlassian tools. Though you’re primarily a people manager, you’ll also be required to be billable for roughly a third of your time, helping out with pre-sales or jumping on engagements to develop your team.

What you'll be doing

• Line managing and leading a team of consultants with various levels of skills and seniority working across a variety of client engagements
• Communicating effectively in a variety of formats with both internal and external audiences to convey status, project findings, updates, and recommendations as needed
• Supporting pre-sale activities and developing client proposals that align with their requirements
• Collaborating with our Service Management partners (Atlassian, Device42, GasparAI, and more)
• Collaborating with internal and client team members regarding business issues and potential solutions and providing market insight
• Supporting and guiding direct reports on performance and career development in line with Adaptavist’s performance and career development frameworks
• Support operational aspects of team projects, including planning engagements, resource management, and monitoring against progress.
• Controlling both the quality and schedule with regard to deliverables against the scope
• Negotiating successfully to resolve individual team and conflicts

What we're looking for

• Experience delivering Atlassian or ITSM focused technical solutions within a consultancy capacity
• German speaking language
• Experience as a line manager to other consultants
• Instances of how you’ve helped your team achieve their personal goals and clear examples of how you’ve influenced the growth and development of your team
• Excellent organizational, prioritization, and interpersonal skills
• An ability to think innovatively and creatively
• Drive and aptitude to manage a broad range of responsibilities
• An active interest in helping and inspiring colleagues
• Bonus experience: we’re keeping an eye out for Atlassian, Gitlab, Azure, Gitlab or GCP Accreditations, experience working with an Atlassian Partner, and experience managing remote teams across multiple time zones

#LI-AR1
At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 pageCheck out our Flexa page
We look forward to your application!