Senior IT Consultant

Job Description

Working at Adaptavist
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!
We make change happen. From anywhere.
About the role
We are looking for an analytical mind to join one of our Delivery teams. As a Senior Consultant, you will leverage your expertise and contribute to the success of our customers' businesses in the Atlassian world. Your exceptional interpersonal and communication skills will be vital in building solid relationships with our valued customers. As a trusted advisor, you will proactively identify their needs, provide expert recommendations, and deliver personalized training sessions, empowering them to use Atlassian products to their full potential effectively.
The Senior IT Consultant reports to one of our Team leads in Athens.
If you have a background in software development and are looking to transition into a consulting role, enjoy client-facing interactions, and thrive in a dynamic and diverse team environment, we invite you to apply for this position.

What you'll be doing

• Consult the customer to get the most out of Atlassian’s Suite (Jira, Confluence etc.)
• Understand business and customer needs and translates them into technical requirements / product configuration.
• Design best possible technical solution according to customer needs.
• Undertake part or whole of the delivery in collaboration with other members of the delivery team.
• Participate in all scrum ceremonies, including project planning, daily stand ups, reviews, and retrospectives.
• Add new or enhance existing documentation and updates the ticketing system with client needs, meeting notes, project progress, deliveries, impediments etc..
• Participate in internal analysis teams, recommends appropriate solutions and contributes with ideas and questions.
• Communicate with clients in case of incidents during deployment, responding to questions and offering clarifications as necessary.
• Deliver tool or product-oriented training (both in-class and on-the-job).

What we're looking for

• Ideally, experience as a user of Atlassian Products (Jira, Confluence, etc.)
• Strong interpersonal and presentation skills, with the ability to successfully interact with external and internal parties via phone, video conferences, presentations, and written content.
• Extensive experience in consulting, ideally in IT (software and digitization projects)
• Be familiar with process management concepts such as ITSM, Asset Management, CRM, Agile.
• Experience working in an agile team environment
• Good command of written and spoken Greek and English

It's great, but not required if you have:

• Experience in critical systems for large end-user communities
• Programming Background
• ITIL certification
• Atlassian Certifications

#LI-AR1
At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 pageCheck out our Flexa page
We look forward to your application!