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Adaptavist Group • Remote (UK)

Senior Solution Engineer

Employment type:  Full time

Remote-first

Fully flexible hours

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Job Description

Working at Adaptavist
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!
We make change happen. From anywhere.
Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
About the role
You'll join a team dispersed across Europe, with other Solution Engineers based in the UK, Netherlands, Germany, Croatia and Iceland. As well as being part of a wider team spanning across North America and APAC.
As a Senior Solution Engineer, you will engage with clients using a consultative approach at all levels of the customer business to discover their challenges and provide potential solutions. Technical knowledge of the services and how they impact a client’s existing infrastructure and solutions are critical to guide the discussion.
Working with various stakeholders across The Adaptavist Group and customers, the Senior Solution Engineer will use strong relationship management and rapport-building skills to build stories and narratives around our product and service solutions. This role will be critical in moving qualified opportunities for existing and potential new Adaptavist Group customers forward. This will include working closely with our Account Management teams through the sales process and collaborating in developing strategic account plans, gathering metrics, reporting, and coordinating with delivery teams in The Adaptavist Group.
The Senior Solution Engineer will also participate in promoting The Adaptavist Group at various industry events where appropriate.

What you'll do

Solution Architecture

  • Collaborate with Account Managers and Sales to develop strategic and technical sales opportunities
  • Attend and support sales calls from a technical solution architect perspective to advance qualified opportunities
  • Use consultative techniques to conduct in-depth technical discovery with potential new and existing customers
  • Work with account managers and sales to develop Problem Statements for typical engagements and develop Solution Sheets for qualified opportunities
  • Work with Account Managers to expand reach in key accounts by positioning additional products and services offered by the Adaptavist Group
  • Engage with communities and gain deep knowledge in at least one of the key Adaptavist practices - Cloud, ITSM, DevOps, Agile, and Work Management
  • Identify future opportunities for The Adaptavist Group within a practice
  • Drive client retention by developing and maintaining trusted advisor status through high-level business conversations

Collaboration

  • Assist The Adaptavist Group stakeholders in developing a range of technical solutions and packages that will address customer needs
  • Support The Adaptavist Group in fostering expansion in existing key accounts using our technical expertise
  • Coordinate with various colleagues on customer solution proposal development
  • Participate in quarterly business reviews of key accounts and engagements
  • Leverage The Adaptavist Group's reach to build and expand industry contacts both internal and external
  • Utilise The Adaptavist Group CRM of choice to record customer interactions, analyse account information and plan strategic actions based on customer needs

Customer Advocacy

  • Assist The Adaptavist Group Marketing in developing practice-led campaigns.
  • Actively participate in customer retrospectives by working with Account Managers, Project Managers and Delivery to ensure a positive outcome
  • Build and run customer demonstrations of Adaptavist solutions and the many partners Adaptavist work with, including Aha, Atlassian, Slack, GitLab, Cloudbees, AWS, Google Cloud Platform and Azure (to name a few).
  • Participate in industry and customer events where required
  • Provide thought leadership throughout The Adaptavist Group and to the group’s portfolio of customers
  • Collaborate with various stakeholders to plan, develop and execute tactical actions within key accounts to support account plan outcomes
  • Seek opportunities for business development through objective competitor analysis
  • Utilise strong communication skills to communicate complex technical messages to varied stakeholders and audiences using appropriate language and tools
  • Work on behalf of the customer to ensure the delivery engagement addresses the agreed-upon problem statement

What we're looking for

  • Broad knowledge of current and emerging practices in the digital workplace
  • Deep knowledge of Atlassian technologies and solutions
  • Proven experience in delivering client-focused solutions
  • Strong consultation skills
  • Ability to address unidentified, underlying and long-term customer needs and services in addition to specific service requests
  • Fully embrace The Adaptavist Group Values of Trust; Pragmatism; Teamwork; Humility; Principles, and Curiosity
  • Recognise and value the contributions of all team members.
  • Proficient communicator in both written and oral presentations using appropriate clear communication skills

A few nice to haves

  • Deep knowledge of two or more of The Adaptavist Group practices - Cloud, ITSM, DevOps, Agile or Work Management
  • Fluency in additional languages
  • Working knowledge of Adaptavist’s partner technologies and solutions (Gitlab, Sonatype, AWS, Aha!, and more)

#LI-BR1#LI-Remote
At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 pageCheck out our Flexa page
We look forward to your application!

Company benefits

Unlimited annual leave
Flexible working week
Open to compressed hours
Open to part time work for some roles
Dog friendly office
Health insurance – BUPA
Life assurance
Work from anywhere scheme
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Share options
Employee discounts
Charity donation scheme
Location
97%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
78%
Employees are largely happy with the benefits their company offers
Work-life balance
86%
Employees feel that they can find the perfect balance of life and work
Role modelling
91%
Employees feel that flexible working is part of the culture
Autonomy
89%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
78%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
81%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
86%
Employees feel like it is a really great environment to work in
Mission
76%
Employees feel quite excited about the company mission
Salary
73%
Employees feel that their salary is good and matches the value they bring

Working at Adaptavist Group

Company employees

1000

Gender diversity (male:female)

60:40

Office locations

Global offices across UK, Europe, North America and Malaysia

Hiring Countries

Australia

Canada

Croatia

Germany

Greece

Malaysia

South Africa

Spain

Switzerland

United Kingdom

United States

Awards & Achievements

1st – Medium companies

1st – Medium companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023

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