Ecommerce Transformation Consultant

Job Description

Position: ECommerce Transformation Consultant
Location: London
Career Level: Consultant

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

As an Ecommerce Consultant...

We are seeking an experienced professional with expertise in transformation, and ecommerce, with a focus on one or more of the following industries: retail, consumer goods, hospitality, and travel.

Key areas of focus include ecommerce, digital commerce transformation, sales (advisor) effectiveness/enablement, go-to-market strategies, B2B/B2C direct-to-customer growth, channel strategy, lead management, and sales operating model design. Additional experience in marketing, service strategy, and other industries is a plus.

You are a problem solver with strong project delivery experience in industry or consulting, comfortable working in fast-paced, agile environments. You are a trusted advisor, facilitating workshops, developing business recommendations, and building business cases for innovative solutions (e.g., AI/Gen-AI enabled capabilities). You balance project delivery responsibilities with managing project progress and client relationships.

Key Responsibilities:

Ecommerce & Thought Leadership

• Define and enable ecommerce sales and growth strategies to help clients achieve top-line objectives, focusing on digital commerce, omnichannel strategies, and sales transformation.

• Understand client needs, develop tailored solutions, and deliver high-impact projects to transform sales and ecommerce organizations.

• Build and sustain client relationships as a trusted advisor, helping them advance their ecommerce and sales capabilities.

• Manage and coach junior team members while growing your own expertise to maintain Accenture’s thought leadership in ecommerce and digital transformation.

• Create and develop eCommerce campaign briefs and execution E2E delivery, QA and go live.

Delivery Execution

• Design and execute large-scale ecommerce transformation programs, including current state assessments, target state design, and operating model transformations.

• Implement business changes that drive industry-specific, functional, and digital operating model transformation, with a focus on ecommerce platforms and solutions.

• Analyze and synthesize technology needs, selecting the most relevant tools and techniques to meet client requirements, including Commerce platforms, CRM, CDP, Loyalty programs, and MarTech solutions.

• Manage implementation engagements, from client buy-in to planning, budgeting, deliverables, and risk assessment, with heavy client engagement and large delivery teams.

Sales & Origination

• Originate, qualify, and close new opportunities for Accenture, including ecommerce enablement, go-to-market strategies, direct-to-customer growth, and sales operating model design.

• Drive pipeline opportunities from initial idea to contract to implementation, leveraging Accenture’s capabilities across Song, Strategy & Consulting, Technology, and Operations.

• Manage performance and profitability of sold deals, identifying opportunities for extension, cross-sell, or up-sell.

Required Qualifications:

• 3-5 years of industry experience in one or more of retail, consumer goods, and travel, with a focus on ecommerce, sales, operations, product, or strategy roles. Within which, ideally 2+ years of experience in consulting.

• Understanding of ecommerce strategy, digital commerce platforms, omnichannel strategies, sales enablement, go-to-market strategies, direct-to-customer growth, lead management, and sales operating model design.

• Experience supporting strategic recommendations for critical experiences, products, or services, managing a P&L or business development pipeline, or providing enterprise-level business or technology advisory to executives.

Preferred Qualifications:

• Strong communication (written and spoken) and interpersonal skills, including compelling storytelling for executive audiences and the ability to engage diverse stakeholders.

• Proven client relationship development and management skills.

• Experience with Commerce platforms, Experience platforms, CRM, CDP, Loyalty programs, MarTech solutions, and/or Sales Transformation initiatives.

• Passion for helping clients solve ecommerce and customer experience challenges while supporting strategic transformations.

• Familiarity with front-line sales and commerce organizations, ready to apply knowledge to optimize and transform ecommerce and sales solutions.

• Energized by working in agile, fast-paced environments and excelling in team collaboration.

What we'll give you...

A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible working policies.
• A range of generous Parental Leave offerings.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.

Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities.

As an employer, we will be as flexible as possible to support your specific work/life needs.

Application Deadline: Ongoing
Accenture reserves the right to close the role, at any time.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.