Customer Success Manager

Flexible hours
Various work from home options
Dog friendly
Employment type
Full time
Competitive Salary

See our much better version of this job description (more pictures, FAQ etc.) on our careers page: https://tinyurl.com/5svwf9rx

---

Helping the world agree more means we must understand and solve the problems of people who need Juro the most. That number is accelerating fast — we serve high-growth companies like Deliveroo, Cazoo, Luno and Curve with our all-in-one contract automation platform.

We take customer success literally. Making customers successful means solving their problems — what brought them to Juro in the first place — well in advance of their subscription renewals. With churn under 1% per month we're doing pretty well so far. But we don't just want to do well: we want to do great. That's why we're looking for our 2nd Customer Success Manager to take ownership of ~50 of our high-growth accounts.

You'll be the 5th member of our Customer Success team overall, working with Claire, Anne-Cécile, Sharen and Jeremy. You could have a background in customer success already, or perhaps have a legal background but don't see a future as a lawyer – either way, we want to hear from you!

🌠 Your mission at Juro

To make customers successful by proactively solving their problems with contract automation. 👉 This means:

- Meet our Customer Success team's net revenue expansion target by securing renewals in a portfolio of ~50 mid-market accounts ♻️

- Identify expansion opportunities in those accounts to drive success-qualified leads (CSQLs) 💸

- Maintain an excellent health score (we monitor customer health in Planhat) by keeping and flipping accounts to green 🚦

🏔️ Why join Juro?

💥 Make an impact.

You're joining a small company as only our 2nd Customer Success Manager and almost immediately take over a key set of customers. We have a strong focus on genuinely making customers successful (and, by extent, happy), not just driving up sales by any means necessary. Delivering for these customers will see you immediately impact our topline success.

📊 Progress fast.

You'll become a product expert and trusted customer advisor as you move beyond your onboarding phase, gaining exposure to every part of the business with a learning curve that will challenge and reward you in equal measure. Every Juror has a bespoke career plan that you review with your manager and set new S.M.A.R.T. actions for each quarter. Our career maps are milestone-based, not tenure-based to ensure continuous, steady progression.

🤝 Learn from a great team.

We're a small team of growth-oriented people who care about the product we make, the outcomes we produce and the way we make each other better. It's not a given that Customer Success, Sales and Product teams work well together — we have cross-functional projects, targets and workflows that let us pull in the same direction. So you'll never be on your own and can call on help when needed, within CS and beyond.

🏆 Grow with a successful, early-stage business.

We're a startup but we're not chaos. In fact, our processes and workflows (in Customer Success and every other function) are extremely mature for a company of our stage and size. What's more, you'll have a 90-day plan as you join to succeed quickly and know what's expected.

📬 We'd love to hear from you if...

You've been in an environment where:

- you've either been in a target-driven Customer Success role already, or

- you have a background in law or legal tech but don't see your future as a lawyer.

What's more, you live an approach to customer success that emphasises our values:

#BeMoreHuman

Growth mindset: You understand customers on a deep level to identify expansion (cross/upsell) opportunities.

#TrustAndDeliver

Data-driven problem solving: You can correctly identify problems a customer has and take steps to address them.

#LoveTheDetails

Prioritization: You can deal successfully with a volume of ~50 accounts, focusing on what's most important.

#KeepItSimple

Clear communication: You express your thoughts and ideas in a structured and concise way.

*Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

👨‍👦 Meet the team

On our careers page: https://www.notion.so/juro/Customer-Success-Manager-0c5ebe8461f04b66962aad3401f0f0d1#33cb56d0a3ba4b2cb31a17a0b14140de

🤨 Frequently asked questions

On our careers page: https://www.notion.so/juro/Customer-Success-Manager-0c5ebe8461f04b66962aad3401f0f0d1#337b34579973453b9113e6ec295d63aa

⛰️ Our mission

Help the world agree more.

Businesses run on contracts. But it can take hundreds of steps across multiple tools just to get one contract safely agreed. This legacy way of working leads to bottlenecks in core business processes and makes Legal a blocker, rather than an enabler.

Legacy contract management tools make things worse. Built for handling static, offline files they don’t capture the data you need to make good decisions with contracts.

That’s why we founded Juro. Juro is an all-in-one contract automation platform that helps visionary legal counsel and the teams they enable to agree and manage contracts in one unified workspace.

Help us help the world agree more.

Read more:

https://techcrunch.com/2020/01/07/union-square-ventures-leads-legal-tech-startup-juros-5m-series-a/?guccounter=1

🎉 Ready to apply?

If yes, hit the 'apply' button.

Still not sure if this is for you? Have a look at our public handbook ( https://tinyurl.com/2xnvxnpp ) and our careers page ( https://tinyurl.com/2ff8cxuf ) to find answers on topics such as career progression, inclusion, the interview process, benefits and more.

Juro
LegalTech
SaaS
Start-Up
View company profile
Flexible hours
Various work from home options
Dog friendly